Help Desk

Job#: 3039316

Job Description:
Help Desk

Location: Naperville, Illinois (Onsite)

Role Overview

This position will act as the first line of contact for troubleshooting proprietary technology and field equipment. The role involves providing live phone support to field representatives on standard equipment and e-catalog products, referencing specifications, product literature, and pricing. You will also communicate with customers regarding pricing, warranty, and equipment parts.

Key Responsibilities

• Act as the first line of contact for troubleshooting problems with proprietary technology and field equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products.
• Communicate with customers regarding pricing, warranty, and equipment parts utilizing SAP.
• Track phone calls and email support tickets using a ticket tracking system like ServiceNow.
• Provide technical guidance to product marketers, R&D, and commercialization teams.
• Support team vision, goals, and metrics.
• Collaborate with the Level 2 team on escalated issues.

Required Qualifications

Education: High school diploma or equivalent.

Experience: 1-2 years of technical experience and 2-5 years of customer service or contact center experience.

Technical Skills: Basic knowledge of PLCs and electrical components.

Soft Skills: Communication skills, organizational skills, and attention to detail.

Preferred Qualifications

• Bachelor's degree or comparable technical experience.
• Ability to analyze and decipher data in a spreadsheet in a logical manner.
• Experience working with Microsoft Office Suite and SAP.
• A clear understanding of industrial electrical and mechanical systems.
• Ability to manage multiple projects.
• Ability to work well in high-pressure situations with a positive resolution.

Work Environment

The work schedule is Monday-Friday. This position is located in Naperville, IL. The dress code is business casual.

Growth Opportunities

This position has the potential to become permanent based on projected department growth. An extension may also be available due to growth and the acquisition of new technology.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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