Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a Microsoft-based enterprise environment. The ideal candidate will be responsible for resolving desktop hardware and software issues, managing help desk tickets, supporting Microsoft technologies, and ensuring reliable desktop operations. This is a full-time onsite position requiring excellent troubleshooting and customer service skills.

Key Responsibilities

• Provide break/fix support for desktops, laptops, hardware, and software.
• Install, configure, troubleshoot, and maintain desktop systems and applications.
• Respond to help desk requests via phone, email, remote tools, and in-person support.
• Manage the complete lifecycle of support tickets, including documentation, escalation, and resolution within SLA timelines.
• Troubleshoot hardware, software, operating system, and basic networking issues.
• Collaborate with internal teams and third-party vendors to resolve technical problems.
• Support Microsoft technologies including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
• Ensure seamless connectivity with enterprise applications, email, conferencing, and file services.
• Maintain accurate documentation of incidents, solutions, and system changes.
• Prioritize multiple support requests while delivering excellent customer service.

Required Qualifications

• Experience providing desktop and laptop hardware/software support.
• Strong troubleshooting skills for Windows operating systems, desktop applications, and basic networking.
• Experience working with ticketing systems such as ServiceNow or similar ITSM platforms.
• Hands-on experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory.
• Familiarity with basic scripting using PowerShell, Shell, or PERL is a plus.
• Excellent communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced technical support environment.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Knowledge of IT service management processes and SLA-driven support.
• Experience working with vendor support teams and enterprise infrastructure.