Help Desk Analyst
North Chesterfield, VA, US • Posted 1 day ago • Updated 1 hour ago
Stellar Professionals LLC
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Helpdesk
- Excel
- MS Office
- PowerPoint
- Maintenance
- Analysis
- word
- Outlook
- ePortal
- Root
- Cause
- Logical
Summary
Location & Work Arrangement
- City, State: North Chesterfield, VA
- Work Arrangement: 100% Onsite Required. * Interview Mode: Either In-person or Webcam Interview.
- Shift: Monday Friday, 8:30 AM 5:00 PM (EST), excluding state holidays.
Key Responsibilities
Account Management & Provisioning
- Interact with employers via email and telephone to facilitate the setup and maintenance of background check accounts.
- Determine if prospective employers meet the legal and regulatory qualifications to hold a program account.
- Establish account users and provide technical assistance to ensure seamless access to the employer ePortal.
- Perform ongoing updates to account and user information to maintain data accuracy.
Technical Support & Problem Resolution
- Respond to support requests by gathering and analyzing data to identify root causes of technical or procedural issues.
- Reason logically through complex account access hurdles and implement effective, long-term solutions.
- Monitor account activity and assist users in navigating Microsoft-based platforms and web portals.
Documentation & Communication
- Maintain clear and concise records of employer interactions and account modifications.
- Communicate sensitive information effectively with stakeholders of varying technical expertise.
- Utilize Microsoft Office Suite (including Visio) to track processes and generate necessary program documentation.
Required Skills & Experience
| Skill Category | Requirement | Years of Exp. |
| Technical Support | Advanced computer skills aligned with complex system support. | 8 Years |
| Problem Solving | Root cause analysis and logical reasoning for issue resolution. | 8 Years |
| Customer Relations | Professional interaction with external organizations/employers. | 8 Years |
| Productivity Tools | Expert proficiency in Microsoft Word, Excel, PowerPoint, & Visio. | 8 Years |
| Communication | High-level verbal and written communication for sensitive data. | 8 Years |
Preferred Qualifications
- Experience working within a Criminal Justice or Government environment.
- Familiarity with ePortal access management and user provisioning.
- Strong ability to multitask while maintaining strict attention to detail regarding legal qualifications and data entry.
- Dice Id: 91138038
- Position Id: 2026-10924
- Posted 1 day ago
Company Info
Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.
Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.
Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs