Help Desk Analyst

North Chesterfield, VA, US • Posted 4 days ago • Updated 3 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

On-site

Stellar Professionals LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Helpdesk
Excel
MS Office
PowerPoint
Maintenance
Analysis
word
Outlook
ePortal
Root
Cause
Logical

Summary

Location & Work Arrangement

City, State: North Chesterfield, VA
Work Arrangement: 100% Onsite Required. * Interview Mode: Either In-person or Webcam Interview.
Shift: Monday Friday, 8:30 AM 5:00 PM (EST), excluding state holidays.

Key Responsibilities

Account Management & Provisioning

Interact with employers via email and telephone to facilitate the setup and maintenance of background check accounts.
Determine if prospective employers meet the legal and regulatory qualifications to hold a program account.
Establish account users and provide technical assistance to ensure seamless access to the employer ePortal.
Perform ongoing updates to account and user information to maintain data accuracy.

Technical Support & Problem Resolution

Respond to support requests by gathering and analyzing data to identify root causes of technical or procedural issues.
Reason logically through complex account access hurdles and implement effective, long-term solutions.
Monitor account activity and assist users in navigating Microsoft-based platforms and web portals.

Documentation & Communication

Maintain clear and concise records of employer interactions and account modifications.
Communicate sensitive information effectively with stakeholders of varying technical expertise.
Utilize Microsoft Office Suite (including Visio) to track processes and generate necessary program documentation.

Required Skills & Experience

Skill Category	Requirement	Years of Exp.
Technical Support	Advanced computer skills aligned with complex system support.	8 Years
Problem Solving	Root cause analysis and logical reasoning for issue resolution.	8 Years
Customer Relations	Professional interaction with external organizations/employers.	8 Years
Productivity Tools	Expert proficiency in Microsoft Word, Excel, PowerPoint, & Visio.	8 Years
Communication	High-level verbal and written communication for sensitive data.	8 Years

Preferred Qualifications

Experience working within a Criminal Justice or Government environment.
Familiarity with ePortal access management and user provisioning.
Strong ability to multitask while maintaining strict attention to detail regarding legal qualifications and data entry.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138038
Position Id: 2026-10924
Posted 4 days ago

Company Info

About Stellar Professionals LLC

Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.

Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.

Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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