ServiceNow Technical Consultant

Client is looking for a Senior ServiceNow Technical Consultant to lead end-to-end architecture, implementation, and optimization of ServiceNow platforms with a strong focus on ITSM, ITOM, CMDB, Service Mapping, and CSDM. This role requires deep hands-on technical expertise, strong client-facing consulting skills, and the ability to design scalable ServiceNow solutions across complex enterprise environments.

Must-Have Skills (Non-Negotiable):

• ServiceNow ITSM & ITOM end-to-end implementations
• CMDB architecture, Service Mapping & CSDM
• Hands-on ServiceNow configuration, customization & scripting
• ServiceNow Discovery, Event Management, Orchestration
• Integration with AD, LDAP, SAP, APIs
• Strong consulting & stakeholder-facing experience

Must-Have Highlighted Keywords in Resume:

ServiceNow ITSM,
ServiceNow ITOM,
CMDB, CSDM,
Service Mapping, Discovery,
Event Management,
JavaScript,
ServiceNow Integrations,
ITIL Processes

Key Responsibilities (Short):

• Design and architect ServiceNow ITSM & ITOM solutions
• Lead CMDB, Service Mapping, and CSDM implementations
• Drive platform customization, configuration, and optimization
• Architect integrations with enterprise systems
• Provide technical leadership and mentoring to delivery teams
• Establish governance, security, and best practices
• Lead upgrades, enhancements, and new ServiceNow releases
• Act as ServiceNow SME for client advisory and decision-making

Ideal Profile to Submit:

• 10+ years overall IT experience with strong ServiceNow consulting background
• Multiple end-to-end ITOM & CMDB implementations
• Hands-on with Discovery, Patterns, Sensors, Event Rules
• Strong scripting skills (JavaScript mandatory)
• Experience in client-facing / advisory roles
• ServiceNow Certified (CTA / CIS / CAD) candidates preferred
• Comfortable with remote work + 25% travel