Director of Operations

Company Type: Mid-Size Multi-Family Owner/Operator (Family-Owned)

This Jobot Job is hosted by: Jon Lopez
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Salary: $150,000 - $180,000 per year

A bit about us:

Position Overview

Director of Operations
Location: Los Angeles, CA (90036) | Full-Time | 5 Days Onsite

We are seeking a forward-thinking, process-driven Director of Operations to partner directly with our executive leadership team and oversee a growing multi-family real estate portfolio in Los Angeles.

As a mid-sized, family-owned owner/operator, we pride ourselves on a collaborative, hands-on culture where operational efficiency directly impacts growth.

The ideal candidate is an ambitious leader who knows multi-family property management inside and out, embraces technological innovation, and is motivated by the opportunity to earn a path toward a VP title by successfully scaling our operations from 4,000 to 7,000 units organically.

A core focus of this role will be leveraging data within AppFolio from the ground up and implementing innovative automation and AI frameworks to keep operational costs low as we expand.

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Why join us?

Compensation & Benefits

Base Salary: $150,000 - $180,000 (commensurate with experience).

Bonus: Performance-based bonus structure aligned with portfolio growth, expense management, and scaling milestones.

Growth Path: Upward mobility and clear performance criteria to transition into a VP of Operations title.

Benefits Package: Comprehensive healthcare, paid time off, and retirement benefits.

Job Details

Key Responsibilities

• Strategic Portfolio Scaling: Lead and optimize operational strategies to support the organic expansion of our multi-family portfolio from 4,000 to 7,000 units.
• AppFolio Data Integration: Leverage property management data within AppFolio from the ground up to build out scalable operational workflows.
• Smart Maintenance Implementation: Set up intelligent systems-utilizing AppFolio Realm-X (specifically the Native Maintenance Performer framework) and the Lula Vendor Network-to analyze tenant communications 24/7, drive first-trip resolution with vendors, and control maintenance expense ratios.
• Automated Fraud Prevention: Integrate cutting-edge screening tools including Snappt, CheckpointID (for AI metadata verification on paystubs/bank documents), and Funnel Leasing / MRI Screening to pull direct payroll and banking data natively, eliminate sophisticated income fraud, and accurately model lease-default risk before an application is approved.
• Autonomous Accounts Payable: Deploy automated accounting agents-including PredictAP (for proprietary AI line-item invoice coding and active work order ingestion), Factura.ai, and AvidXchange-to ingest, code, and audit invoices against active work orders natively, allowing the portfolio to expand significantly without a linear increase in manual AP headcount.
• Leasing & Front-Office Automation: Deploy conversational, multilingual bots such as AppFolio Realm-X Leasing Performer and MeetElise (EliseAI) for omnichannel auto-scheduling to instantly engage, pre-qualify, and schedule leasing leads 24/7 during off-hours, maximizing high-intent tenant traffic without burdening on-site teams.
• Executive Collaboration: Work directly with the Chief Operating Officer to bridge the gap between high-level company vision and daily ground-level execution.

Qualifications

• Experience: Minimum of 5-7+ years of progressive property management leadership experience, operating at a Senior Regional Manager or Director level, supervising mid-to-large multi-family portfolios.
• Tech-Forward Aptitude: Deep, hands-on experience within the AppFolio ecosystem, with a proven capability or direct experience rolling out and screening for core real estate AI frameworks (Realm-X, Snappt, PredictAP, MeetElise, etc.) to optimize workflows.
• Scale Capability: Proven track record of managing, organizing, and optimizing a multi-family portfolio through periods of company growth.
• Leadership Style: A hands-on leader who thrives in a collaborative, nimble, mid-sized family office environment.
• Location: Ability to work full-time, 5 days per week, onsite at our Los Angeles office (Zip Code: 90036).

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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