ServiceNow Business Analyst :: W2 Position :: Onsite

Columbus, OH, US • Posted 14 hours ago • Updated 9 hours ago
Contract W2
1 Year
No Travel Required
On-site
Depends on Experience
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Fitment

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Job Details

Skills

  • ServiceNow Business Analyst

Summary

Job Title: ServiceNow Business Analyst
Location: Columbus, OH (Onsite 5 days/week)


Role Overview: We are looking for a ServiceNow Business Analyst to join our delivery
team in Columbus. In this role, you will be responsible for bridging the gap between
complex public sector business needs and technical ServiceNow solutions. You will
work closely with stakeholders to elicit requirements, document process flows, and
ensure that the platform delivers measurable value to the organization.
The ideal candidate has a deep understanding of ServiceNow capabilities and can
translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.


Key Responsibilities:
· Requirement Elicitation: Lead discovery workshops and interviews with
stakeholders to identify business pain points and define functional requirements
for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).
· Process Mapping: Design and document "As-Is" and "To-Be" business
processes using industry-standard modeling techniques, ensuring alignment with
ServiceNow best practices and CSDM standards.
· Story Authoring: Create high-quality User Stories with clear Acceptance Criteria
in an Agile/Scrum environment. Manage and prioritize the product backlog in
collaboration with the Engagement Lead.
· Stakeholder Management: Manage expectations of diverse stakeholder groups,
providing regular updates on project progress and demonstrating platform
functionality through "show-and-tell" sessions.
· UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the
creation of test scripts, coordination of testing windows with client participants,
and management of defect reporting.
· Operational Readiness: Support Organizational Change Management (OCM)
by creating training materials, user guides, and communication plans to ensure
high platform adoption rates.
· Compliance Alignment: Ensure all documented requirements and process
designs respect the security constraints of a FedRAMP environment.

Required Qualifications:
· Experience: 5+ years as a Business Analyst, with at least 3 years specifically
focused on the ServiceNow platform.
· Methodology: Strong experience working in Agile/Scrum environments and
using tools like Azure DevOps, Jira, or ServiceNow Agile Development.
· Public Sector Context: Experience working with state, local, or federal
government entities is highly preferred.
· Communication: Exceptional verbal and written communication skills, with the
ability to explain technical concepts to non-technical business owners.

Certifications (Preferred):
· ServiceNow Certified System Administrator (CSA)
· ITIL v4 Foundations
· PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business
Analysis Professional)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91171215
  • Position Id: 8987760
  • Posted 14 hours ago

Company Info

About Trebecon LLC

Trebecon is a global leader in innovative IT solutions, product development, and professional staffing services. Our parent company is founded in 2015, we have grown into a trusted partner for Fortune 50 companies, U.S. state governments, and international organizations. We specialize in delivering scalable, sustainable, and future-ready technology solutions designed to drive operational efficiency, empower growth, and create lasting business value.

Our vision is to set a benchmark for excellence by aligning technology, talent, and trust. We believe in harnessing cutting-edge technologies while fostering meaningful client partnerships that go beyond project delivery. By combining innovation with integrity, Trebecon has become synonymous with delivering business outcomes that exceed expectations.

Our Mission

At Trebecon, our mission is rooted in integrity, collaboration, and performance. We are committed to:

- Delivering exceptional consultancy and IT services tailored to evolving client needs.

- Creating cost-effective, agile solutions that drive measurable impact.

- Nurturing long-term relationships built on trust, transparency, and mutual success.

- Fostering a thriving workplace culture that inspires innovation and teamwork.

Our Journey

Trebecon’s parent company started its journey in 2015 with a vision to transform industries through technology. By 2020, we had become a trusted technology partner for government agencies, insurance companies, and global enterprises. Strategic collaborations with Fortune 50 clients and international organizations enabled us to rapidly expand our footprint.

Despite market challenges in 2022, our resilience and innovation led to a strong comeback, resulting in tripled office space and workforce by 2024. Today, we are a forward-thinking company that combines global expertise with a passion for delivering world-class IT solutions.

What Sets Trebecon Apart?

- Innovative Solutions: We create tailored technologies that solve unique challenges and ensure scalability and future readiness.

- Expert Teams: Our professionals bring deep domain knowledge and technical excellence to every project.

- Client-Centric Approach: We prioritize understanding business needs, maintaining transparent communication, and ensuring long-term partnerships.

- Seamless Execution: From strategy to deployment, we minimize risks and maximize business value through agile processes.

Our Services & Expertise

We offer end-to-end services spanning AI & ML integration, product engineering, IT staffing, and cloud transformation. Whether building customized digital platforms or assembling dedicated remote teams, Trebecon ensures every solution is aligned with the client’s business objectives.

The Trebecon Edge lies in our ability to combine technology leadership with workforce empowerment. We build high-performing remote and hybrid teams to deliver next-gen solutions for enterprises worldwide.

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Ishani Nair

Recruiter @ Trebecon LLC
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