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Help Desk Technician - Part Time

Buffalo, NY, US • Posted 2 days ago • Updated 7 hours ago

Full Time

On-site

USD $20.00 - 22.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Quick Learner
Technical Support
Performance Management
Project Management
Preventive Maintenance
Retail
Help Desk
Computer Hardware
Network
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Cloud Computing
Microsoft Azure
Active Directory
Operating Systems
Training
Inventory
Computer Networking
Cabling
Information Technology
Computer Science
CompTIA
A+

Summary

The Help Desk Technician (Part Time) is an entry-level position designed for individuals who are eager to launch a career in Information Technology. This role serves as the first point of contact for internal end-user support, handling day-to-day help desk tickets and providing friendly, effective technical assistance to non-technical staff. No prior professional IT experience is required-we will provide on-the-job training on our systems and processes. The right candidate is curious, a quick learner, and comfortable communicating clearly with people at all levels. This is a great opportunity to build foundational skills across user support, hardware, software, and Microsoft 365 environments in a hands-on retail and operations setting.

Weekly Responsibilities:

Regular office hours Monday through Friday (20-25 per week hours; flexible on schedule)
Rotating on-call shifts until 9PM nights or through weekends
Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc.)
Ability to travel regularly throughout Ohio Market, and to NY/PA location as needed

What You'll Do

Provide day-to-day help desk support and respond to IT tickets
Troubleshoot hardware, software, and network issues
Set up, configure, and maintain computers, systems, and user accounts
Support Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) and basic cloud environments (Azure/Active Directory)
Install and update software, drivers, and operating systems
Communicate solutions clearly to non-technical users and provide basic training when needed
Document processes and maintain IT inventory
Partner with vendors and support new store/location technology setups
Assist with basic network/cabling needs and recommend system improvements

Educational Qualifications/ Experience:

High school diploma or GED required. Associate's degree or coursework in Information Technology, Computer Science, or a related field is a plus but not required. Relevant internship, lab, or personal project experience welcome.
CompTIA IT Fundamentals (ITF+) or A+ certification is a plus. We encourage and support candidates who are actively working toward their first certification.

Compensation details: 20-22 Hourly Wage

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: 3606b6ceadc7-30632-40222900
Posted 2 days ago

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