Director of IT Services - MS - Medicaid

Job Title : Director of IT Services - MS - Medicaid

Location: Jackson, Mississippi Onsite

Duration: Long term

Job Type : Contract (We can consider - W2)

Time zone - 8AM-5PM CST

Responsibilities:

Job Description Director IT Infrastructure & Operations Manager

• Lead enterprise IT operations across Cloud, Network, Service Desk, End-User Support, Infrastructure, Cybersecurity, and IT Service Management.
• Provide strategic and operational leadership for AWS cloud environments, including provisioning, IAM, monitoring, capacity, governance, and cost optimization.
• Lead cloud migration and modernization initiatives, coordinating internal teams, professional services, and managed service vendors.
• Manage enterprise network and telecommunications operations, including LAN/WAN, wireless, Internet, remote access, DNS, load balancing, and unified communications.
• Oversee F5 BIG-IP, Cisco Meraki, Cloudflare, Auth0, Active Directory/Entra ID, and related network and identity services.
• Lead the IT Service Desk and End-User Support organization, establishing KPIs for response, resolution, backlog, first-contact resolution, and customer satisfaction.
• Manage major incidents, escalations, root-cause analysis, corrective actions, and post-incident reviews for critical technology outages.
• Direct infrastructure operations covering compute, storage, VMware, operating systems, backup, monitoring, disaster recovery, and high availability.
• Support Cohesity, VMware vSphere/vCenter, Dynatrace, Microsoft 365, GitLab, and enterprise infrastructure platforms.
• Partner with Cybersecurity, CIO/CTO, and architecture teams to maintain compliance with HIPAA, CMS, and Mississippi ITS security requirements.
• Oversee vendor and managed service provider relationships, including performance management, escalations, SOWs, procurement, renewals, and contract compliance.
• Establish ITSM governance for Incident, Problem, Change, Configuration, Request, and Service-Level Management.
• Develop and maintain Service Catalogs, SOPs, dashboards, executive reports, and operational documentation across IT service domains.
• Coordinate compliance assessments, audit artifacts, vulnerability remediation, security documentation, and disaster recovery activities.
• Prepare weekly executive status reports, participate in IT leadership meetings, and support staff hiring, interviews, and workforce management for infrastructure and client support teams.