Learning Management System Administrator

Job Title: Learning Management System Administrator

Job Location: Indianapolis, IN

Job Type: Contract

Pay Range: $32.00hr - $37.00hr

Job Overview:

The Training System Specialist serves as a primary administrative point of contact for Training and Enablement system needs. This role collaborates with cross-functional stakeholders to consult on training execution, support systems operational processes, and ensure effective platform administration. The role focuses strictly on system administration rather than content creation.

Duties:

• Serves as a point of contact for Training & Enablement system administrative needs and requests.
• Collaborates effectively with organization Training & Development stakeholders such as managers, trainers, field personnel, customers, and others as needed.
• Consults on all topics associated with processes, operations, and execution of training requests.
• Partners with colleagues and stakeholders as needed for additional guidance on operational support, standards, issue resolution, and escalation, when required.
• Follows and promotes best practice approaches that drive compliance and role requirements.
• Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
• Deals with diverse and complex issues where analysis may require in-depth evaluation of many factors.
• Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.
• Maintains and continuously improves the processes and systems required within the role.
• Participates in special projects as requested.
• Utilizes technology and systems required of the position, including ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platforms, and Google Suite.

Skills/Abilities:

• Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems.
• Processes requests for users and customers.
• Sends personalized messages and manages CRM, LMS, and LXP source system data to ensure accuracy.
• Processes enrollment requests and training assignments in LMS and LXP as requested.
• Processes requests for learner support.
• Provides ongoing learner support, including troubleshooting, follow-up communications, progress monitoring, reporting, and visibility to teams regarding learner progress.
• Serves as a point of contact for learning programs and engages with trainers, developers, managers, and field personnel as needed.
• Provides information, data, and analysis as requested while ensuring a high level of customer service to learners and stakeholders.
• Promotes best practice approaches aligned to Training & Development goals and priorities.
• Understands the business goals for Training & Development as well as for the assigned area of business.
• Maintains and continuously improves quality systems and processes while achieving quality objectives through daily actions.

Candidate Profile:

• Bachelor s degree, Associate s degree with 3 years of related work experience, or equivalent total work experience.
• Thorough business process understanding of training and learning processes.
• Strong verbal and written communication skills and stakeholder management capabilities.
• Strong consulting skills, including outstanding customer service and interpersonal skills.
• Excellent problem-solving and analytical skills to independently resolve a variety of routine and complex issues.
• Ability to identify, drive, or participate in implementing process improvement activities.
• Ability to work in a fast-paced and changing environment and effectively manage multiple priorities while maintaining composure and flexibility.

Preferred Qualifications:

• Bachelor s degree or equivalent experience preferred.
• Proficient in SuccessFactors, Cornerstone, or other Learning Management Systems.
• Proficient in Microsoft tools and Google Suite.

====

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities