Minimum 10 years of project management experience and 5 years leading sprint teams
Deep understanding of agile metrics (tasks, backlog tracking, burndown metrics, velocity, user stories etc.) to analyze and improve sprint planning
Demonstrable expertise of agile methodology and frameworks like Scrum, Kanban, etc.
Thrives in a highly collaborative, fast paced environment
Strong understanding of SDLC and Agile procedures to predict the teams needs
Ability to understand and represent both the business and technology
Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements
Act as the primary technical point of contact for new customers deploying Client's or expanding their implementation, ensuring effective communication and smooth deployment
Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of Client's software solutions
Understand customer requirements and pain points, collaborating with cross[1]functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows
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