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Technical Support (Network Operations / NOC) / Associate Network Engineer

Cary, NC, US • Posted 4 days ago • Updated 4 days ago

Contract Corp To Corp

Contract W2

No Travel Required

On-site

$40 - $45/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Network
support
technical
NOC

Summary

Technical Support (Network Operations / NOC) / Associate Network Engineer

Location: Cary, NC Hybrid 3 days onsite in a week (Tue, Wed, Thurs) and 2 days WFH - (Mon and Fri).

Note: Position requires eligibility for Public Trust clearance.

Be part of a 24/7/365 operation support.

Responsibilities
- Serve as the frontline expert for incoming customer service calls, performing in-depth diagnostics and troubleshooting of technical issues
- Escalate critical issues to management or specialized support teams to ensure rapid resolution and minimize customer downtime.
- Maintain continuous, transparent communication with customers, providing timely updates on ticket status, resolution timelines, and outcomes.

Required:
- 7 years’ experience in technical support, customer service, or service desk operations
- Proven ability to diagnose, troubleshoot, and resolve technical issues in real time
- Exceptional communication and customer relationship management skills
- Flexibility to work across three primary shifts (Day, Swing, Midnight) as needed after training.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: indony
Position Id: 202974-3391-
Posted 4 days ago

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Technical Support (Network Operations / NOC) / Associate Network Engineer

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