IT Field Support Technician

Job Description: IT Field Support Technician

Client: The City of Philadelphia

Location: Philadelphia, PA

Duration: 12 Months

Note: This is an onsite role.

Key Responsibilities:

• Provide first-level onsite technical support for network, systems, telephony, and IT hardware incidents.
• Perform basic troubleshooting of network switches, servers, workstations, wireless access points, printers, and structured cabling.
• Install, configure, replace, and maintain IT hardware and peripheral devices.
• Support rack-and-stack activities, cable management, patching, labeling, and physical connectivity within communications rooms and data centers.
• Conduct field inspections and basic diagnostics for wireless infrastructure, surveillance cameras, digital signage, and other operational technology systems.
• Perform Moves, Adds, and Changes (MAC) for user endpoints, peripherals, and infrastructure equipment.
• Assist senior network and systems engineers with onsite implementation, maintenance, and troubleshooting activities.
• Document completed work, update asset inventory records, and maintain accurate service and field activity logs.
• Utilize IT service management (ITSM) or ticketing systems to track incidents, service requests, and resolutions.
• Follow established safety procedures, operational standards, and security protocols while working in secure, public, and restricted operational areas.
• Escalate unresolved issues to higher-level technical teams with complete documentation and troubleshooting details.
• Perform other related duties as assigned.

Required Qualifications

• One to three years of experience providing IT support, desktop support, or technical field services.
• Basic understanding of networking concepts, including TCP/IP, VLANs, Ethernet, structured cabling, and switching fundamentals.
• Fundamental knowledge of Windows and Linux operating systems.
• Experience installing, troubleshooting, and replacing computer hardware, networking equipment, and peripheral devices.
• Ability to perform physical installations, equipment handling, cable routing, and rack-mounted equipment installation.
• Strong analytical and troubleshooting skills with the ability to follow documented procedures.
• Experience using IT ticketing or service management systems.
• Strong verbal and written communication skills.
• Ability to work independently as well as collaboratively with senior technical teams.
• Ability to work in secure facilities, public operational environments, mechanical rooms, and other onsite locations as required.

• Team collaboration
• Attention to detail
• Safety and compliance awareness
• Problem-solving and analytical thinking