Lead Consultant - JDE

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (;)

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you ll thrive in, then you re in the right place.

Job Description

We are looking for a highly talented and self- motivated Lead Consultant / JDE Application Support Engineer to join us on our journey in advancing the technological world through innovation and creativity.

Job Title: Lead Consultant / JDE Application Support Engineer / ERP Consultant
Position Type: Full-Time Employment
Location: Fully Remote (USA)

Role Overview:
Job Description

We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry for providing technical assistance for JD Edwards EnterpriseOne, troubleshooting issues within the manufacturing modules.

This includes Level 2 and Level 3 application support for users, onboarding and offboarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role would also involve helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.

Mandatory Requirements: ship without any dual citizenship and performing work being based within the USA mandatory due to ITAR regulations. Working remotely from within the USA is possible

Key Responsibilities

* Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
* Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.
* Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
* Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
* Handling User onboarding and offboarding tickets for JDE
* Collaboration: Work with cross functional teams, including development and business users, to understand requirements and address system problems.
* Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
* Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
* Development and Maintenance: Assist in developing, testing, and deploying customizations for manufacturing-specific JDE modules, such as Work Order Processing and Shop Floor Management.


More Key Responsibilities

* Technical Support: Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials BOMs.
* Requirements and Design: Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents.
* Collaboration: Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices.
* Testing: Support the design and execution of various tests, including unit testing, user acceptance testing (UAT), and integration testing.
* Documentation: Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures.
* Integration: Assist with data migration and integration tasks between JDE and other enterprise systems, such as MES (Manufacturing Execution System).


Skill Requirements

* A Bachelor's degree in a related field like computer science, information technology, or engineering.
* 1 3 years experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.
* Familiarity with PLSQL
* Problem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.
* Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
* Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
* Ability to collaborate with and communicate effectively with technical and non-technical staff.
* Experience with troubleshooting, root cause analysis, and implementing solutions.
* Knowledge of software support methodologies and bug tracking tools is a plus.


Skills:

JDE - EnterpriseOne

Pay and Benefits
* Pay Range Minimum: $108,000
* Pay Range Maximum: $177,000


HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits
A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.