Conversation Designer / UX Designer

Location: 100% REMOTE

Duration: 6-12+ months C2H

Interview: Video

Glider Test Required

Requirements :

• Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 5 years Strong portfolio with voice and/or text-based conversational flows for virtual agents or virtual assistants that show how users complete simple and complex tasks as well as examples of mobile application, responsive web, and other digital interface design capabilities
• 3 years technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants
• 3 years Effective verbal and written communication skills (emphasis on grammar and clear language) with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates
• Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity
• Demonstrated knowledge of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
• Comprehensive understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies
• Experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions
• Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges

• Direct experience with Dialogflow AND Voiceflow
• 1-year Demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance
• 1 year Knowledgeable in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users
• 1 year Facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership
• 1 year Multi-lingual or familiarity with localization and mapping of content into various languages UX Writing, Conversation Design, Conversational Copywriting, or AI Training Certification or Coursework