IT Support Lead - II*

Onsite Position: Foster City

Key Responsibilities

1. Testing Coordination & Execution

o Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.

o Coordinate and execute functional, integration, and user acceptance testing (UAT).

o Validate catalog setup, pricing accuracy, and supplier onboarding workflows.

2. Defect Management

o Identify, document, and track defects using appropriate tools.

o Work with IT and vendors to resolve issues and retest fixes promptly.

3. Process Documentation & Reporting

o Maintain detailed documentation of testing processes and outcomes.

o Provide regular status updates and test results to stakeholders.

4. Collaboration & Communication

o Act as a liaison between Procurement, IT, and other relevant teams during testing phases.

o Communicate changes in templates, onboarding processes, and testing protocols.

5. Continuous Improvement

o Recommend enhancements to testing methodologies and catalog management processes.

o Ensure compliance with best practices and quality assurance standards.

Required Competencies & Skills
Technical Skills:

o Strong understanding of eProcurement platforms and catalog management.

Including platforms like SAP S4, Ariba, OpenText VIM, etc.

o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

o Familiarity with testing tools and defect tracking systems.
Analytical & Problem-Solving:

o Ability to identify issues, analyze root causes, and propose solutions.

o Detail-oriented with a focus on data accuracy and process integrity.
Project Management:

o Ability to manage multiple priorities and meet deadlines.

o Knowledge of project management principles and best practices.
Communication & Collaboration:

o Strong interpersonal skills to work effectively with cross-functional teams.

o Clear and concise written and verbal communication.

Interpersonal Competencies:
Communicate effectively and build relationships with representatives of inter-related organizations
Excellent written and oral communication skills
Acute attention to detail and an analytical acumen
Strong interpersonal and customer service skills

Education: To perform at a proficient level and to be fully qualified, a person would be expected to have:

B.S. / B.A. degree in Business (or other related degree programs)