Remote :: Senior Genesys Cloud CX & Epic Healthcare Integration Expert
Trail Blazer Consulting LLC
Dice Job Match Score™
🛠️ Calibrating flux capacitors...
Job Details
Skills
- contact center
- Genesys
- EPIC
- cloud CX
Summary
Senior Genesys Cloud CX & Epic Healthcare Integration Expert
Remote
6+ Months
Video
Healthcare Integration experience is required
Overview
A senior consultant to lead a strategic assessment of Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities for a healthcare organization.
This is a consulting and advisory engagement, not an implementation or support role.
The consultant will evaluate platform capabilities, identify areas of overlap, and provide recommendations regarding platform ownership, operational effectiveness, patient experience, and long-term Contact Center strategy.
The ideal candidate combines deep platform expertise, hands-on healthcare integration experience, and the ability to influence business, technical, and executive stakeholders.
Key Responsibilities
• Assess current Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities.
• Evaluate overlapping functionality and recommend future-state platform ownership and optimization strategies.
• Analyze Contact Center operations, patient engagement workflows, and overall user experience.
• Lead discussions with business leaders, operational teams, technical teams, and executive stakeholders.
• Facilitate stakeholder alignment and drive consensus around strategic recommendations.
• Deliver executive-level assessments, gap analyses, and roadmap recommendations supported by business and technical findings.
• Present findings and recommendations to senior leadership.
Required Qualifications
• 10+ years of Contact Center, healthcare technology, or enterprise consulting experience.
• Strong expertise in Genesys Cloud CX and Epic Contact Center/Patient Engagement solutions.
• Hands-on experience designing, supporting, evaluating, or optimizing healthcare integrations across enterprise healthcare platforms, patient engagement solutions, telephony systems, and interoperability frameworks.
• Experience advising healthcare organizations on platform strategy, technology assessments, and roadmap decisions.
• Proven ability to engage and influence executive, business, and technical stakeholders.
• Strong communication, facilitation, presentation, and stakeholder management skills.
• Healthcare provider, hospital, payer, or healthcare consulting experience.
Qualifications
• Experience with both Epic and Genesys Cloud CX environments.
• Experience leading enterprise platform assessments and technology rationalization initiatives.
• Background in Healthcare Contact Center transformation, patient engagement, or digital experience programs.
Ideal Candidate
A senior healthcare technology consultant who combines hands-on healthcare integration expertise with strategic advisory experience and can confidently guide executive stakeholders through platform ownership, interoperability, and Contact Center strategy decisions.
- Dice Id: 91093714
- Position Id: 9050049
- Posted 4 hours ago
Company Info
About Trail Blazer Consulting LLC
At TRAIL BLAZER we help our IT consultants explore different industries, multiply their skills, and accelerate their career growth with industry-leading firms. We offer the flexibility of direct hire placements, temporary, and project work. With offices nationwide, TRAIL BLAZER combines the resources of a national network with in- depth local expertise. We offer the flexibility of direct placements, and project work.
Trail Blazer Consulting LLC is headquartered in Astoria, NY, USA. We are a leading professional consulting firm with a global database of applicants and state of art technology and process to identify the best and brightest skills.Trail Blazer is committed to provide customer satisfaction through commitment highest standards of services. With a range of skill sets and a flexible support network, we can deliver quick and cost effective resources to our valued Clients. We spend a considerable amount of time and resources screening and hiring top quality consultants, which allows us to provide premier resources that meet and exceed our client expectations.
OUR MISSION, VISION& VALUES:
We at TRAIL BLAZER CONSULTING believe in attaining success. We know that success is important to both our associates and our clients. Our mission is to understand and deliver 100%. With our commitment towards our clients, it helps us in achieving growth, innovation and excellence. We want to be an integral part of that process. To that end, we believe in the following Mission & Vision Statements and set of Core Values:
STAFF AUGMENTATION:
Staff Augmentation, or better known as subcontracting, is primarily outsourcing of manpower on a skill requirement or project completion basis for a limited period of time. From the past few years the IT departments have gone through a difficult phase as they have been pressed to deliver impressive results on multiple initiatives with limited staff. Staffing may be desired when there are a dynamic temporary or permanent people or skilled staff.
IT CONSULTING:
TRAIL BLAZER brings together the key IT consulting services that address aspects of reducing cost, increasing agility and enabling transformation. Our consultations are based on an analytical approach to understand the business problems, resulting in the practical recommendation and actionable plans. Our value proposition is based on a confluence of business knowledge, deep hands-on technology skills and a focused approach through the use of in-house methodologies, frameworks and tools.
CORE VALUES:
TRAIL BLAZER CONSULTING core values convey who we are as an organization and how we deliver value.
VOLUNTEER
our time, talent & resources
ACCOUNTABILITY
as we pursue our aspirations
LEGACY
to impact others lives
UNBEATABLE
as we collaborate & compete
EXTRAORDINARY
in all we do
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