Overview:
GovCIO is currently hiring for a Mobile Device System Administratorto manage the Naval Criminal Investigation Service\'s Mobile Device Management systems. This position will be located in Quantico, VAand will be an onsiteposition.
Responsibilities:
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
- Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
- Prepares or ensures that appropriate documentation exists, including operational instructions.
- Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Project Scope:
- Provides operational maintenance, Tier 2-3 configuration changes, administration and updates for Ivanti MDM, Sentry, and MTD solution.
- Experienced MDM Systems Administrator to manage, maintain, and optimize our enterprise mobile and endpoint device fleet.
- Primary subject matter expert for Ivanti UEM environment, ensuring security, compliance, and seamless end-user experience across iOS, and Windows devices. (Android and macOS desired, not required)
- Working knowledge and experience with Microsoft Intune for endpoint management architecture and modern workplace integrations.
Client-specific responsibilities:
- Ivanti Platform Administration: Architect, configure, and maintain the Ivanti UEM environment (core server/cloud tenant, Sentry, Access, and client configurations).
- Device Lifecycle Management: Oversee end-to-end device onboarding and/or migrations, zero-touch enrollment (Apple Business Manager, Android Enterprise), configuration, and decommissioning. (Windows Autopilot desired, not required)
- Security & Compliance: Deploy and enforce compliance baselines, conditional access, encryption (BitLocker/FileVault), Mobile Application Management (MAM) policies, and certificate management (SCEP/PKI).
- Intune Operations & Integration: Support modern management initiatives within Microsoft Intune; manage co-existence, policy parity, or migration efforts between Ivanti and Microsoft Endpoint Manager.
- Application Distribution: Package, test, and deploy enterprise applications, in-house apps, and public store apps across mobile and desktop endpoints.
- Escalation Support: Provide Tier 3 technical escalation support for complex device connectivity, authentication, and policy enforcement issues.
- Automation & Documentation: Develop scripting (PowerShell, Bash) to automate administrative tasks; maintain comprehensive architecture diagrams and standard operating procedures (SOPs).
Qualifications:
High School with 9+ years (or commensurate experience)
Required Skills and Experience
- Clearance Required: Top Secret/SCI
- Certifications: CompTIA Security +
- Experience: 4+ years of dedicated hands-on experience in enterprise Mobile Device Management (MDM) / Unified Endpoint Management (UEM).
- Ivanti Expertise: Demonstrated, in-depth expertise administering Ivanti Neurons for UEM / Ivanti Endpoint Manager Mobile (Core/Cloud) and associated components.
- OS Competence: Strong administration skills across major mobile and desktop operating systems (iOS, iPadOS, Android Enterprise, Windows 10/11, macOS).
- Identity & PKI: Solid understanding of enterprise identity and authentication mechanisms, including Entra ID (Azure AD), Active Directory, SCEP/PKI certificate enrollment, and Single Sign-On (SSO).
- Problem-Solving: Proven ability to troubleshoot complex device enrollment, network access, and policy delivery issues independently.
Preferred Skills and Experience
- Microsoft Intune Experience: Proven experience administering Microsoft Intune / Microsoft Endpoint Manager, including policy creation, app protection, and conditional access.
- Platform Migration: Prior experience planning or executing MDM migrations (e.g., Ivanti/MobileIron to Intune).
- Scripting: Proficiency with PowerShell, Graph API, or Bash for endpoint management and reporting.
- Certifications: Ivanti Certified Professional, Microsoft 365 Certified: Endpoint Administrator Associate [MD-102].
Posted Salary Range: USD $120,000.00 - USD $140,000.00 /Yr.
