Job Title: Cybersecurity Analyst
Job Duration: Direct Hire
Location: Onsite Minneapolis, MN
Overview
- Under the direction of the Director of Services, the Cybersecurity Analyst is responsible for helping protect internal and external customers as part of a high-touch, customer-centric cybersecurity team.
- This role will be exposed to a wide range of security tools, compliance frameworks, customer environments, and cybersecurity methodologies. The Cybersecurity Analyst is not expected to know everything on day one, but must be resourceful, detail-oriented, highly responsive, and capable of investigating issues thoroughly while documenting work clearly.
- The ideal candidate has prior hands-on experience in alert triage, incident investigation, security monitoring, and customer-facing security support, preferably within an MSP, MSSP, SMB, or managed services environment.
Responsibilities:
Review, investigate, and respond to alerts across cybersecurity platforms including antimalware, web security, Endpoint Detection and Response, Data Loss Prevention, Application Control, Device Control, Device Encryption, Network Security Monitoring, Mobile Device Management, email protection, security awareness training platforms, and other cybersecurity and monitoring solutions
Triage security alerts and determine whether activity should be escalated or declared as an incident
Perform initial investigation of suspicious activity across customer environments
Support containment and eradication actions during security incidents
Coordinate with Cybersecurity Engineers and internal stakeholders on escalated issues
Characterize and analyze system logs, network traffic, event logs, and alert data to identify anomalous behavior or potential threats
Document investigation steps, incident actions, and customer-impacting findings in the appropriate systems
Support the creation of after-action reports and incident reports
Review customer reporting packages and assist in compiling recurring security reporting
Participate in periodic customer reporting reviews and help answer questions related to monitored security activity
Work with third-party security service partners to resolve service issues, complete investigations, and ensure continued monitoring coverage
Assist with tuning of security rules, signatures, alerts, allow/block lists, and other cyber defense configurations
Support compliance-related activities as needed
Maintain professional communication with customers, vendors, colleagues, and management
Document work processes as required
Perform other duties as assigned
Requirements:
Minimum of 3 years of paid experience in cybersecurity, security operations, managed security services, IT security support, or a similar role with significant overlap
Experience triaging alerts and investigating security events
Familiarity with endpoint security, email security, web security, EDR/MDR/XDR, vulnerability management, DLP, MDM, or similar tools
Ability to document work accurately and maintain clear investigation records
Strong written and verbal communication skills
Ability to communicate technical findings clearly to internal stakeholders and customers
High attention to detail
Highly responsive and dependable
Resourceful problem-solver with the ability to research unfamiliar tools or issues
Professional appearance, demeanor, and customer-service mindset
Team-oriented attitude and willingness to receive constructive coaching
Ability to follow company policies, procedures, work practices, attendance standards, and documentation expectations
Preferred Qualifications:
Prior MSP, MSSP, managed services, or SMB customer-facing experience
Exposure to multiple security tools rather than a single enterprise platform
Experience supporting compliance-driven environments
Familiarity with CMMC, Microsoft GCC High, government contractor environments, or regulated customer environments
Cybersecurity certifications are helpful but not required
Demonstrated interest in continued cybersecurity learning and advancement
The projected salary for this position is $90k salary.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
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