Engagement Manager

Hiring Engagement Manager

Remote

Please find the JD below for your reference.

• Minimum of 5+ years of engagement management experience
• Project Management certification in PMI or similar, desired, Agile Scrum experience and Scrum Master certification preferred
• Excellent written and verbal communication skills to include technical and business concepts
• Drive the implementation project execution throughout the project lifecycle, including planning, scheduling, monitoring, risk management
• Provide project governance to manage requirements in line with agreed to scope, time, schedule, and business objectives
• Drive and foster collaboration and efficient decision-making between all stakeholders, including partners and customers
• Provide regular (daily, weekly, monthly) updates to customers as well as ServiceNow stakeholders
• Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues
• Ensure complete knowledge transfer, record updates, lessons learned, and all transition activities are taking place at the end of each engagement
• Drive post engagement value realization measured outcomes and adoption
• 2+ year experience with successful Gen AI implementations using ServiceNow's Now Create Implementation Methodology