EHR Systems Analyst

Job Title: EHR Systems Analyst

Location: Atlanta, GA (Hybrid)

We are currently seeking candidates who meet the following qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field OR experience working with Hospital IT or equally complex systems.
• Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Proven experience in system implementation, configuration, and support.
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
• Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
• Advanced knowledge of Windows operating systems.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with a commitment to providing high-quality support.
• Excellent communication skills, both written and verbal.
• Ability to explain technical issues to non-technical stakeholders effectively.
• Experience with issue-tracking software.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Adaptability and a proactive approach to problem-solving.
• Understanding of IT security tools and protocols.

• Proficiency in HL7 and IT security best practices.
• Experience with networking, including installation, configuration, and management of networks.
• Availability to work on-call or during off-hours as needed to support hospital IT operations.

• Work closely with the development team to ensure seamless integration and support of HL7 standards.
• Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
• Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
• Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
• Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
• Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
• Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
• Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
• Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
• Generate and analyze reports to support clinical and administrative decision-making.
• Provide advanced Windows troubleshooting and support for our software and cloud platform.
• Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
• Compose clear and detailed JIRA tickets for developers and administrators.
• Ensure the security of IT systems and data, adhering to best practices and company policies.
• Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin
  Kindly do not call the general line to submit your application.