Key Responsibilities
Facility Operations
Partner with the facilities team to manage power infrastructure including UPS systems, generators, and PDU allocation and monitoring
Oversee cooling infrastructure including CRAC units, hot/cold aisle containment strategies, and ongoing temperature monitoring to ensure optimal environmental conditions
Manage physical security controls including access control systems, CCTV oversight, visitor management protocols, and cage/cabinet access procedures
Maintain raised floor integrity, enforce cable management standards, and oversee physical space planning to support efficient and organized infrastructure layout
Compliance and Audit
Maintain and support data center certifications including Tier ratings, ISO 27001, and SOC 2, ensuring ongoing alignment with certification requirements
Ensure environmental compliance across fire suppression systems, hazardous materials handling, and related regulatory obligations
Lead and coordinate regulatory audit readiness activities for the physical facility, serving as the primary point of contact during audits and assessments
Capacity Planning
Track and report on power headroom including available capacity, utilization trends, and planning for future additions
Manage space capacity including rack unit availability, current utilization, and long-term footprint planning
Monitor thermal load limits and work with the facilities team to plan cooling capacity expansion as infrastructure needs grow
Managed Service Provider Coordination
Serve as the primary liaison with the managed service provider for all physical hardware activities, including delivery coordination, installation oversight, and decommission planning and execution
Incident Management
Lead incident response for facility-related events in coordination with the facilities team, including power events, cooling failures, and physical security breaches
Oversee and participate in generator and UPS testing activities, ensuring readiness and compliance with testing schedules and documentation requirements
Required Qualifications
5+ years of experience managing or operating an enterprise, on-premises data center environment
Hands-on experience with power and cooling infrastructure including UPS, generators, PDUs, and CRAC/CRAH systems
Familiarity with data center compliance frameworks and certifications including SOC 2, ISO 27001, and Uptime Institute Tier standards
Experience with physical security systems including access control platforms and CCTV
Strong understanding of capacity planning methodologies for power, space, and cooling
Demonstrated ability to manage vendor and managed service provider relationships
Experience developing and executing incident response procedures for facility-level events
Excellent organizational, communication, and cross-functional collaboration skills
Preferred Qualifications
Data center operations certifications such as CDCP (Certified Data Center Professional) or DCIM-related credentials
Experience with DCIM (Data Center Infrastructure Management) tools for monitoring and capacity tracking
Familiarity with environmental and hazardous materials compliance regulations
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