Senior System Engineer
Aroha Technologies
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Job Details
Skills
- Change Management
- Automated Testing
- Statistics
- Salesforce
- Deployment
- Coding
- ServiceNow
- Life Cycle
- SDLC
- Vendor Management
- Asset Management
- SAAS
- Software as a Service
- Technical Support
- Metrics
- Logging
- Technical Design
- Application Performance
- Incident Management
- Pipeline
- Data Structures
- IT Service Management
- Algorithm
- Passport
- IT Operations Management
- Contract Management
- Administrative Support
- Operations Management
- Application Implementation
Summary
Title: Senior System Engineer
Department: Enterprise IT Solutions & Innovation Division
Location: West Sacramento, CA
Duration: 12 months with an option to extend up to twenty-four (24) additional months, at an estimated average of 160 work hours per month
Work Mode: Onsite (Working on-site 5 days a week)
Interview: In-person
Candidate Preference: Strong preference for and local candidates within 40 miles
SummarySenior System Engineer with in-depth knowledge and hands-on experience in Software as a Service (SaaS) systems. The ideal candidate should be skilled in implementing, enhancing, configuring, customizing, and validating SaaS solutions.
Responsibilities will include providing technical support, resolving defects, building dashboards, managing vendors, and overseeing contract management. This position will work within the Enterprise IT Solutions & Innovation Division.
Job DescriptionThe Enterprise IT Solutions and Innovation Division is seeking a Senior System Engineer with experience in SaaS implementation, configuration, customization, enhancement, validation, support, and building dashboards and reports.
Experience with ServiceNow, Salesforce, vendor management, and contract management of SaaS platforms is desired. The ideal candidate will also have experience in solution design, troubleshooting, detailed technical design, development, test automation, and deployment.
Minimum Technical Qualifications- A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
- A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, including researching technical issues, debugging, and resolving issues in a timely manner.
- A minimum of seven (7) years of experience onboarding SaaS applications, including configuring SaaS systems, generating dashboards, and working with third-party vendors and SaaS clients.
- A minimum of seven (7) years of experience in the Software Development Life Cycle (SDLC), including analysis, solutioning, detailed design, development, testing, automation, and deployment.
- A minimum of five (5) years of hands-on coding experience in algorithms and data structures.
- Experience with technical integration between SaaS solutions and the ServiceNow Now Platform, including Incident Management, Change Management, Service Level Management, and Service Catalog.
- Experience maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
- Extensive experience using, defining, and generating reports such as status, statistics, and analysis from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
- Experience with AI technologies such as Microsoft Copilot, Claude, or similar tools.
- Experience using tools to resolve application performance issues.
- Experience with metrics, analytics, and logging.
- Experience working in an Agile environment and collaborating with cross-functional teams.
SaaS Implementation, SaaS Administration, ServiceNow, SDLC, Technical Support, SaaS Configuration, SaaS Customization
Secondary SkillsSalesforce, ServiceNow ITSM, ITAM, ITOM, Vendor Management, Contract Management, Dashboards & Reporting, AI Technologies, Algorithms & Data Structures, Test Automation, Metrics, Analytics, Logging, Agile
- Dice Id: 10515154
- Position Id: 2026-7189/42727
- Posted 1 hour ago
Company Info
About Aroha Technologies
Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.
Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.
In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.
Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.
At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.
In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.
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