Urgent Hire: Inbound Call Center Representative :INDIANAPOLIS, IN 46204

Title/Role: Call Center Representative 

Start Date: 06/22/2026

Work Arrangement: Onsite

Worksite Address: INDIANAPOLIS, IN 46204

Interview Type: Phone and in-person

Short Description: 

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties, including data entry, mailings, and inventory.

JD OVERVIEW:

Answer incoming 800 helpline calls, transfer calls to volunteers when available, enter client contact data, and perform other clerical functions such as mailings and inventory.

DUTIES:

• Answer all 800 calls promptly. Record on Client Contact forms.
• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• Complete data entry each day, including Client Contacts
• Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
• Inform the Office Manager when supplies of materials are low
• Put away all deliveries in an orderly manner. Keep the work area in order and recycle unwanted paper and boxes. Make sure the work area is neat and orderly
• Take voice mail messages for all packet requests twice a day (morning and afternoon at a minimum).
• Forward callback messages to Volunteer Supervisors at the end of the day.
• Put together new counselor training materials and other training materials requested by Trainers.
• Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
• Other duties as assigned by the Office Manager, including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.