Senior Product Manager Digital Experience (Web & Mobile)
Austin, TX / Seattle, WA / Chicago, IL (Hybrid )
Full Time
Travel Domain
Product Manager(s) to act as an execution engine / bandwidth multiplier for the BEX Whole Trip + Families workstream. This PM will drive cross functional delivery to demonstrate clear near-term impact against Whole Trip and family tagged metrics.
Complexity / Tenure:
Multi-team, cross-surface (web + app) UX delivery, experimentation, and instrumentation across a Whole Trip portfolio is beyond a mid-level PM; it s consistent with strong Senior level expectations for product.
General years of experience: 8+ years, particularly in product related field
Core Skills & Competencies
Cross functional delivery at scale
- Proven track record shipping multiteam UX changes across web + app.
- Strong in Jira hygiene, dependency management, risk tracking, and driving to dates without constant escalation.
- Comfortable running structured delivery rituals, keeping multiple teams aligned and unblocked.
Product thinking tied to BEX Whole Trip outcomes
- Frames work against trip level outcomes (e.g., trip starts, attach, multiitem rate) rather than local CVR only.
- Turns research / UXR / analytics inputs into a prioritized backlog that clearly ladders into BEX Whole Trip + Families goals.
- Connects day-to-day execution with what matters for Whole Trip reviews.
Experimentation & analytics fluency
- Defines success metrics, experiment designs, and guardrails for UX changes.
- Partners with Analytics to instrument, monitor, and interpret results, including family segments and other key cuts.
- Comfortable iterating based on experiment readouts to refine experience and hit quarterly objectives.
UX Oriented product skills
- Strong experience sensibility: can critique flows, simplify choices, and insist on clarity in copy (fees, PDrP, Homes vs Hotels , seats together, multiroom, etc.).
- Translates high level design direction into crisp requirements, UX states, and edge case coverage for engineering.
- Ensures UX quality doesn t regress while moving quickly.
Stakeholder & communication strength
- Confident partnering with Engineering, XD, Analytics; aligns owners and unblocks without creating noise.
- Writes tight status updates and readouts that translate detail into exec level what moved / what s next.
- Comfortable presenting tradeoffs and recommendations in timeboxed contexts.
Bias for action within guardrails
- Operates effectively in a timeboxed Q2 window, making pragmatic tradeoffs while still protecting the family experience.
- Knows when to ship a quick win vs. hold for targetstate alignment, and when to pull in leadership for a decision.
- Balances speed with the need to show measurable impact on Whole Trip + Families metrics.
Scope & Responsibilities
To deliver on the above, this PM will:
- Decompose the Fruit Ninja backlog into detailed specs, UX states, and acceptance criteria across key surfaces (web + app).
- Run cross team execution:
- Traveler insights triage and incorporation into backlog.
- Dependency tracking and Jira hygiene across squads.
- Risk/issue tracking, experiment setup, and concise readouts.
- All day to day work with engineering pods and xd on the ground resources
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