Lead Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

seeking an experienced Lead Business Analyst with strong project management capabilities to lead business analysis activities and support the successful delivery of complex, cross-functional technology initiatives. This role serves as the primary bridge between business stakeholders, technical teams, and project leadership-translating strategic objectives into clear requirements, actionable plans, and measurable outcomes. The ideal candidate combines deep business analysis expertise with hands-on experience in project planning, Agile delivery, stakeholder management, risk management, financial tracking, and executive reporting.

Key Responsibilities

• Lead end-to-end business analysis activities, including discovery, current-state assessment, requirements elicitation, process mapping, gap analysis, solution definition, and validation.
• Partner with business leaders, product owners, architects, engineering teams, and vendors to define scope, priorities, success measures, and delivery expectations.
• Translate business needs into clear business requirements, functional requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Apply project management discipline to develop and maintain project plans, schedules, milestones, dependencies, resource assignments, and delivery forecasts.
• Facilitate Agile ceremonies and working sessions, including backlog refinement, sprint planning, daily coordination, reviews, retrospectives, and requirements workshops.
• Monitor delivery progress, identify risks and issues, manage dependencies, and escalate decisions or constraints with clear impact and recommended actions.
• Track project financials, including planned spend, forecasts, actuals, variances, and related reporting.
• Define and monitor key performance indicators and delivery metrics to support informed decision-making and continuous improvement.
• Maintain key workstream artifacts, including requirements documentation, RAID logs, decision logs, status reports, roadmaps, and governance materials.
• Prepare concise executive-level presentations and communicate project status, risks, decisions, and outcomes to leadership and delivery teams.
• Support change management, business readiness, user acceptance testing, implementation planning, and post-launch stabilization.
• Provide guidance and quality oversight to business analysts and project team members, promoting consistent standards and delivery practices.

Required Qualifications and Skills

• Extensive experience as a Lead Business Analyst, Senior Business Systems Analyst, or similar role delivering complex technology or business transformation initiatives.
• Demonstrated experience applying project management methodologies, tools, and controls across the project lifecycle.
• Strong knowledge of Agile and Scrum practices, with practical experience managing backlogs and delivery activities in Jira.
• Proficiency in requirements elicitation, stakeholder analysis, process modelling, data analysis, user stories, acceptance criteria, and solution validation.
• Advanced Microsoft Excel skills for project planning, analysis, financial tracking, forecasting, and reporting.
• Strong PowerPoint skills with the ability to develop clear, executive-ready presentations.
• Excellent written, verbal, facilitation, negotiation, and organizational skills.
• Ability to work effectively with executive leadership, business stakeholders, technical teams, and third-party partners.
• Strong analytical judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.

Preferred Qualifications

• Project Management Professional (PMP), Certified ScrumMaster (CSM), PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), or equivalent certification.
• Experience supporting enterprise IT programs, cross-functional workstreams, and organizational change initiatives.
• Experience with resource planning, vendor coordination, governance forums, and senior leadership communications.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.