SAP Incident Manager (ATTP) | Contract | Remote

Job Title: SAP Incident Manager (ATTP)

Location: Remote (USA)
Type: Contract
Duration: Long-Term

Job Overview

We are seeking an experienced SAP Incident Manager with ATTP expertise to lead incident management, support operations, and issue resolution across SAP landscapes, with a strong focus on Advanced Track and Trace for Pharmaceuticals (ATTP).

The ideal candidate will have a solid background in SAP support, incident/problem management, and ATTP processes, ensuring minimal business disruption and effective resolution of critical issues.

Key Responsibilities

• Manage end-to-end incident lifecycle (logging, triage, prioritization, escalation, and closure) within SAP environments
• Act as the primary point of contact for all SAP ATTP-related incidents and production support issues
• Coordinate with cross-functional teams (SAP Functional, Technical, Basis, and Integration teams) for issue resolution
• Monitor system performance and proactively identify potential risks/issues
• Ensure adherence to SLA/KPI metrics and drive continuous improvement in incident handling
• Lead root cause analysis (RCA) and implement preventive measures
• Maintain incident documentation, knowledge base, and reporting dashboards
• Support compliance and regulatory requirements related to pharmaceutical serialization and track & trace
• Collaborate with business stakeholders to provide timely updates and ensure customer satisfaction

Required Skills & Qualifications

• 8+ years of experience in SAP Support / Incident Management
• Strong hands-on experience with SAP ATTP (Advanced Track and Trace for Pharmaceuticals)
• Experience with ITIL-based incident/problem management processes
• Knowledge of pharmaceutical serialization and compliance regulations (DSCSA, EU FMD, etc.)
• Familiarity with SAP modules such as ECC / S/4HANA
• Experience with ticketing tools like ServiceNow, Remedy, or Jira
• Strong communication and stakeholder management skills
  
  

  Preferred Qualifications

  • ITIL Certification
  • Experience working in pharma/life sciences domain
  • Exposure to SAP GxP compliance environments
  • Knowledge of integration tools (IDoc, PI/PO, CPI)