Oracle Service Cloud CX Consultant - TechM211213
San Jose CA Onsite
Rate - $70 /hr and Salary upto 125k
Oracle Fusion B2B Service Cloud - At least 5 years of experience in implementation.
Customer Management
Lead/Opportunity Management
Service Request Management
Service Level Agreements
Installed Based Assets
Field Service Work Orders
Knowledge Management
SLA, Milestones & Coverage Management
Custom Object Definition & Management
Object Functions
Object Workflows
Triggers
Screen - Custom Layouts
Web Services
Registration
Invocation & Response Management
Fusion BI Publisher Reports
Data Model Creation
Reports using standard and custom Subject areas
Digital Customer Service (DCS) - Preferred
Knowledge on Integrating B2B Service with Oracle Field Service
Strong Programming skills, as well as the ability to review complex code bases written by others.
Understanding of Cloud Architecture.
Should have knowledge on Data Migration.
Responsible for Customer Production Support, tracking-incidents, replication, troubleshooting and resolution of critical production calls.
Integrations and Extension to PaaS (Workflow, Reports, APIs, and Error Handling)
Experience in Fusion CRM BI Dashboards and OTBI Analytics Cloud.
Knowledge of other CX products like CX Sales Cloud and B2C Service (RightNow) is an advantage.
Mandatory knowledge on Redwood UX using visual builder studio
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