Judge Group, Inc.
Judge Group, Inc.

Systems Administrator II

Houston, TX, US • Posted 20 hours ago • Updated 8 hours ago
Contract Independent
On-site
USD $50.00 - 53.57 per hour
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Job Details

Skills

  • End-user Training
  • Technical Support
  • Network
  • Computer Hardware
  • Leadership
  • Issue Tracking
  • Project Coordination
  • Inventory
  • Training
  • Continuous Improvement
  • Research
  • Documentation
  • Process Improvement
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Voicemail
  • Telecommunications
  • Telephony
  • Unified Communications
  • Cisco
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Soft Skills
  • Customer Service
  • Communication
  • Management
  • Collaboration
  • Interfaces
  • Artificial Intelligence
  • Privacy
  • Marketing

Summary

Location: Houston, TX Salary: $50.00 USD Hourly - $53.57 USD Hourly Description:
What This Role Does

The Telecom Specialist is responsible for supporting and maintaining the company's phone, voicemail, unified communications, and contact center systems. They ensure employees and customer service teams have reliable communication tools and help troubleshoot technical issues.

This position is a blend of:
  • Telecom administration
  • Technical support
  • Contact center support
  • Vendor coordination
  • End-user training
  • Basic AI tool utilization
Key Responsibilities
Telecom & Unified Communications
  • Administer and support phone systems.
  • Manage employee phone accounts, extensions, and permissions.
  • Handle adds, moves, and changes for telecom services.
  • Support Cisco Unified Communications Manager (CUCM/Cisco Call Manager).
Voicemail Administration
  • Manage Cisco Unity voicemail.
  • Create and maintain mailboxes and call handlers.
  • Troubleshoot voicemail issues.
Contact Center Support
  • Administer NICE CXone.
  • Manage user accounts and profiles.
  • Support contact center users and troubleshoot issues.
Troubleshooting & User Support
  • Resolve telephony, network, software, hardware, and user issues.
  • Support executives, leadership teams, and employees.
  • Document incidents and service requests in the ticketing system.
Vendor & Project Coordination
  • Work with telecom vendors and service providers.
  • Assist with telecom-related projects and maintenance activities.
  • Manage telecom equipment inventory and deployments.
Training & Improvement
  • Train users on telecom and contact center technologies.
  • Support continuous improvement efforts.
  • Utilize AI tools for troubleshooting, research, documentation, and process improvement.
  • Stay updated on AI and automation technologies.
Required Qualifications
Education
  • Associate degree, technical certification, trade school education, or equivalent experience.
Required Technical Skills
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Call Manager
  • Cisco Unity Voicemail
  • NICE CXone
  • Telecom/Telephony Support
  • Unified Communications
  • Contact Center Technologies
  • Basic Cisco Networking
  • Microsoft Office Suite (Excel, Word, Outlook, Teams)
Soft Skills
  • Strong troubleshooting ability
  • Customer service orientation
  • Excellent communication skills
  • Ability to manage multiple priorities
  • Team collaboration
  • Ability to work independently
AI Requirements
  • Basic understanding of AI tools and interfaces
  • Desire to learn AI technologies and automation


By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1147903
  • Posted 20 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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