Job Description SummarySet up and maintain remote connectivity for GEHC Imaging and Ultrasound systems at customer sites. Ensure InSite broadband technology and its digital tools are enabled to maximize Imaging modality uptime, drive operational efficiency, and deliver a quality customer experience. Provide technical troubleshooting support to both internal and external customers. Configure and maintain GEHC VPN routers. Configure and troubleshoot IPsec, IKE/ISAKMP VPN tunnels. Configure Route Based VPN tunnels. Configure IKEv2 policy-based VPN tunnels. Troubleshoot TLS connections.
Ideally, this role is located in Waukesha, WI and can be remote.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job DescriptionNOTE: Ideally, this role is located in Waukesha, WI and can be remote.
Essential Responsibilities- Provide remote connectivity to GEHC imaging systems using VPN, TLS connections, and other methods. Apply troubleshooting methodologies to perform system-level analysis, identify root causes, and take appropriate actions for connectivity issues.
- Continuously maintain knowledge of all GEHC technical components in the current marketplace, remote connectivity platforms, various VPN appliances, and firewall platforms, core use cases, and modality-specific configuration procedures, including software firewalls and connectivity agents.
- Effectively communicate and collaborate with internal and external customers during the troubleshooting process.
- Properly document troubleshooting steps and communications in the connectivity database.
- Manage multiple simultaneous tasks/projects and prioritize to meet targets.
- Perform small to large-scale VPN maintenance, including migrations and consolidations, in partnership with internal and external customers.
- Support the Connectivity team on other connectivity and special projects.
Qualifications/Requirements- Bachelor's degree and 3+ years of experience or Associate's degree and 5+ years of experience working with Information Technology, Computer Science, Network Security or a related field.
- Excellent verbal, written communication skills
- Attention to detail, and effective decision-making capabilities
- Excellent customer service skills, and ability to work with customers with various technical skill sets
- Experience with Microsoft Suite: Outlook, Word, Excel
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment Visas now, or in the future, for this job opening.
- The successful applicant must comply with GEHC's standard background check, including a post offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Desired Characteristics- CCNA, CCNP or CCIE Certification
- Palo Alto Networks Certification or experience
- Ability to work in a seasoned and established team
- Experience with remote connectivity, route-based VPN, cybersecurity concepts, and web filtering
- Results driven
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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