Windows Desktop Engineer

Technical/Functional Skills:

* Image building
* Driver management
* SCCM/MECM/Intune
* Task Sequences
* Microsoft Deployment Toolkit (MDT)
* WinPE
* General networking knowledge, DNS/DHCP
* Active Directory
* Group Policy
* Advanced Windows debugging experience

Roles & Responsibilities:

• Windows Hardware Management
  • Manage annual hardware transitions with PC vendor
    • Roadmap review, standards, and specifications approval
    • Image updates and driver testing for new models
    • Documentation of hardware models to SharePoint
  • Bi-annual Driver updates for all supported hardware models
  • 3rd level escalation points for client hardware issues
  • Maintain hardware standards documentation
  • Support hardware evaluation and selection by testing compatibility and performance of new device models.
• Windows Image Management
  • Quarterly Updates to Image Patch levels
  • 3rd level escalation point for Windows issues
  • Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
  • Planning, testing, and deployment of Windows OS Upgrades
  • Ensure timely completion of Windows OS Upgrades before EOL
  • OS Hardening and Secure config to CIS standards
  • Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
• OS Provisioning lead
  • WinPE boot media updates and management
  • MECM Task Sequence updates and support
  • Intune Autopilot design, updates, management
  • MDT scripts and UI updates
  • 3rd level support for SCCM imaging issues
  • 3rd level Intune/Azure Autopilot support
• Misc
  • Company Portal management, app publishing, installation support
  • Assist with MECM client upgrades, issues, and support
  • Hardware lab management, racking, cabling, asset disposal
    

Generic Managerial Skills:

* OS and Hardware Documentation
* Working with Dell for hardware transitions
* Communication with clients and customers
* Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications:

* Strong experience in Windows and hardware support
* Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
* Scripting experience, any language (VBScript and PowerShell preferred)
* Windows deployment and/or upgrade experience
* Windows Image build and configuration

Preferred Qualifications:

* 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization
* Experience in a globally distributed, large multinational company
* 5+ years experience with MECM, Intune, SCORCH, and GPO management
* SQL and Power BI query and reporting skills preferred but not required
* Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required
* Experience with patching strategies, vulnerability remediation, and compliance enforcement

Recommended Certifications

* Microsoft Certified: Windows Client or Modern Desktop Administrator
* ITIL Foundation Certification