Instructional Designer

Hybrid in Marietta, GA, US • Posted 7 hours ago • Updated 7 hours ago

Contract Independent

Contract W2

No Travel Required

Hybrid

Depends on Experience

Netserv Applications, Inc.

Fitment

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Job Details

Skills

Summary

The Instructional Content Specialist II is responsible for developing engaging, practical and accessible learning content to empower frontline retail team members with the skills and knowledge they need to deliver excellent customer experience. This role works closely with store operations, HR, subject matter experts, and designers to ensure content aligns with learning objectives and delivers measurable impact in a fast-paced retail environment.

This position requires a passionate learning professional who combines technical skill with creative vision to develop training content that engages and educates our diverse workforce effectively.
Responsibilities:
Develop innovative digital learning content tailored for clients frontline employees
Create micro-learning modules and quick-reference tools for just-in-time learning.
Utilize multimedia tools and technologies to enhance the training experience, including incorporating interactive elements, simulations, and visuals to create an engaging and immersive experience.
Maintain and enhance existing training materials based on learner feedback, metrics or program changes to improve engagement and effectiveness
Collaborate with subject matter experts to translate complex processes into clear, actionable training.
Apply instructional design methods and adult learning principles to support learner engagement and retention, specifically in time-constrained retail environments.
Manage content through its full life cycle within the LMS.
Ensure consistency in brand voice and instructional quality across all training materials.
Manage content maturity matrix for all clients training materials
Present ideas visually and simplify complex concepts for diverse learner audiences.
Write storyboards, scripts, guides, quizzes, and assessments for diverse formats (eLearni

Required Qualifications
Bachelor's degree in Instructional Design, Educational Technology, Communications, or related field.
3+ years of experience in instructional content development or instructional design
Experience working with Learning Management Systems (LMS).
Proficiency in authoring tools (e.g., Articulate Storyline, Rise)
Demonstrated ability to develop content (including digital) for diverse audiences.
Proficient in Adobe Creative Suite (particularly Photoshop, Illustrator, and Premiere Pro)
Experience creating content for diverse audiences with varying educational backgrounds
Exceptional attention to detail with strong editing and proofreading abilities
Ability to work both independently and collaboratively in a team-oriented, fast-paced environment
Preferred Qualifications
Experience in retail training for frontline employees
Knowledge of accessibility standards for digital learning content
Understanding of mobile learning design principles
Experience with video production and editing for instructional purposes
Understanding of analytics to measure learning effectiveness
Experience implementing gamification into instructional design

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: netserv
Position Id: 8869303
Posted 7 hours ago

Company Info

About Netserv Applications, Inc.

We are a software product engineering services company. We are 15+ years old and pride ourselves in being an organic partner to our customers, by ensuring that whatever we do, contributes to their business growth.

In our journey in the past 15 years, we have nurtured client relationships, some of which span more than a decade. We have always been ahead of the curve in mastering and using new technologies, and have expanded our domain based on industry needs.

The core of what makes us what we are lies in what we call The NetServ Way. NetServ Way is our guiding principle, diligently practiced across the organization and encompasses our entire circle of influence customers, employees, vendors and partners and technology associates. It defines the way we think and act, while doing our work, and in all our relationships.

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