Senior Genesys Cloud Engineer

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

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Genesys Cloud

Summary

JPC-7354-14-03/24

Senior Genesys Cloud Engineers (Senior Engineer – CCaaS Operations)

Remote

Description:

Genesys CLOUD EXPERIENCE IS A MUST

General Challenges
We have been struggling with both roles due to:

Candidates having primarily on‑prem Genesys Engage experience instead of Genesys Cloud.
Limited candidates who meet the required years of hands‑on cloud experience.
Clearance requirements narrowing the talent pool.

1. Senior Genesys Cloud Engineers (2 openings)
Key Requirements

5 years of Genesys Cloud experience preferred.
- 3 years is acceptable and considered strong given market limitations.
Candidates must have hands-on engineering experience, not just support.
Must be able to hit the ground running with minimal hand-holding.
Strong communication skills—they will often be in meetings alone and must communicate effectively with various stakeholders.
Experience leading or driving projects is preferred.
Must have implemented at least 3 channels in Genesys Cloud:
- Email
- Voice
- Outbound
- (Inbound voice alone is not enough—too basic.)
If they have strong communication skills and multi-channel experience on other platforms but only 1–2 years in Genesys Cloud, we will still consider them.

Common Issues Encountered

Many resumes show 15–20 years of Genesys Engage (on‑prem) and very little cloud experience.
Candidates lacking true hands-on experience or project ownership.
We need engineers who can quickly learn Maximus standards and perform with minimal oversight.

Pipeline

Currently one candidate who passed the first screening and may be a solid fit. No other viable resumes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91093837
Position Id: 7898-19746-
Posted 4 hours ago

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Remote

•

Today

General Challenges We have been struggling with both roles due to: Candidates having primarily onprem Genesys Engage experience instead of Genesys Cloud.Limited candidates who meet the required years of handson cloud experience.Clearance requirements narrowing the talent pool. Senior Genesys Cloud Engineers (2 openings) Key Requirements5 years of Genesys Cloud experience preferred.3 years is acceptable and considered strong given market limitations.Candidates must have hands-on engineering expe

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Contract

$50 - $60

SENIOR GENESYS CLOUD ENGINEERS (SENIOR ENGINEER – CCAAS OPERATIONS)

Remote

•

Today

General Challenges We have been struggling with both roles due to: Candidates having primarily onprem Genesys Engage experienceinstead of Genesys Cloud.Limited candidates who meet the required years of handson cloud experience.Clearance requirements narrowing the talent pool. 1. Senior Genesys Cloud Engineers (2 openings) Key Requirements 5 years of Genesys Cloud experience preferred.3 years is acceptable and considered strong given market limitations.Candidates must have hands-on engineering ex

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Contract

65+

Senior Genesys Cloud Engineer, W2 role,

Remote

•

Today

Genesys CLOUD EXPERIENCE IS A MUST < NO C2C or Any Agency will work here, Only W2 Title: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Openings: Two Interviews: 2 rounds (all Virtual) C2C: $/hr on w2 no benefits Location: 100% Remote 6-12 months General Challenges We have been struggling with both roles due to:Candidates having primarily onprem Genesys Engage experienceinstead of Genesys Cloud.Limited candidates who meet the required years of handson cloud experience.Clear

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Contract

Depends on Experience

Senior Genesys Cloud Engineers

Remote or Hybrid in Virginia

•

Today

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

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Contract, Third Party

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Senior Genesys Cloud Engineer

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