L2 Desktop Support Engineer
Thunderhawk Technology Partners
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Job Details
Skills
- DESKTOP
- SYSTEM
- JAMF
- JAMF MDM
- JAMF PRO
- WINDOWS
- MACOS
- IOS
- MOBILE
- BREAKFIX
- BREAK FIX
- BREAK-FIX
- CONFIGURATION
- ADMINISTRATION
- SUPPORT
Summary
Role Overview: Join our team as a dedicated L2 Desktop Support Engineer in the vibrant city of Indianapolis, IN. This role offers a fantastic opportunity to work in a dynamic environment, supporting a diverse range of technologies and systems. Indianapolis is not only a hub for innovation and growth but also offers a great quality of life with its rich cultural scene, affordable living, and welcoming community.
Role: L2 Desktop Support Engineer
Location: Indianapolis, IN (Need Locals)
Duration: 6+ Months
Required Experience
- 4–6 years of experience in Desktop Support / End User Computing (EUC).
- Strong experience supporting Windows and Mac environments in enterprise organizations.
Must Have Skills
- Windows 10/11 Support
- L2 Desktop Support
- Windows OS Administration
- Mac OS Support
- Apple iOS Support
- Microsoft Intune
- Windows Autopilot
- JAMF (MDM)
- ServiceNow
- Microsoft Office
- VPN Support
- Anti-Virus Support
- Group Policy
- Device Driver & Patch Management
- Workstation Imaging
- Endpoint Security & Encryption
Roles & Responsibilities
- Provide remote L2 desktop support by troubleshooting Windows, Mac, laptops, desktops, and VDI environments.
- Resolve technical issues related to Windows 10/11, Mac OS, Apple iOS, Microsoft Office, VPN, Skype, Anti-Virus, and other standard applications.
- Enroll and support Apple iOS devices using JAMF MDM and resolve incidents related to mobile device management.
- Deploy device drivers, BIOS updates, Windows patches, and software updates.
- Troubleshoot workstation performance, Group Policy issues, encryption, and software configuration failures.
- Monitor and maintain endpoint security compliance and workstation health.
- Manage and resolve incidents using ServiceNow ticketing system.
- Diagnose, troubleshoot, resolve, and escalate hardware, software, and peripheral issues.
- Support Windows 11 feature upgrades using Microsoft Intune and Windows Autopilot.
- Provide operational support for L2 workstation environments.
- Monitor end-user experience and generate reports on workstation image deployments and patch compliance.
- Perform root cause analysis and implement corrective actions for recurring desktop issues.
Preferred Skills
- Microsoft Intune
- Windows Autopilot
- JAMF
- ServiceNow
- Active Directory
- Endpoint Security
- Device Compliance
- Windows Imaging & Deployment
Thanks,
- Dice Id: 91170649
- Position Id: 26-07359
- Posted 9 hours ago
Company Info
About Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce. Our story is one of passion and purpose, built on decades of experience in workforce management and a shared belief in empowering talent. We are dedicated to delivering innovative solutions that drive client success while fostering an inclusive culture where our employees thrive.
With both global reach and local expertise, we offer a range of services across Technology, Engineering, Business Operations, and Healthcare. Our commitment to diversity, equity, and inclusion is at the heart of what we do, reflected in programs like Warrior to Workforce, Returnship (EmpowerHer, Pathway to Success, Experience Matters) and Neuro-Inclusion.
At Thunderhawk, we treat people with care and respect, striving to build high-performing teams that reflect the values of our clients and the communities we serve. Let us be your trusted partner in shaping a more inclusive and successful future for your organization.
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