Test Lead with Oracle Field Service Management (FSM/CX) exp

Job Title: Test Lead – Oracle Field Service Management (FSM) / Fusion Field Service – CX

Location: Dallas, TX (Onsite/Hybrid)

Duration: Long Term

Job Description

We are seeking an experienced Test Lead with strong expertise in Oracle Field Service Management (FSM) / Oracle Fusion Field Service – CX to lead end-to-end testing initiatives for enterprise field service and customer experience applications. The ideal candidate will have hands-on experience in test strategy, test planning, functional and integration testing, defect management, and leading QA teams in Agile environments.

Key Responsibilities

·         Lead QA activities for Oracle FSM / Fusion Field Service implementations and enhancements.

·         Develop and execute test strategies, test plans, test scenarios, and test cases.

·         Coordinate Functional, Integration, Regression, SIT, and UAT testing activities.

·         Validate end-to-end field service workflows including scheduling, dispatching, work orders, mobility, and technician operations.

·         Collaborate with Business Analysts, Developers, Product Owners, and stakeholders to ensure requirements coverage and quality delivery.

·         Manage defect lifecycle using Jira/ALM and drive issue resolution with cross-functional teams.

·         Support API and interface testing between Oracle FSM and integrated enterprise applications.

·         Prepare test metrics, status reports, and release readiness reports for leadership and business stakeholders.

·         Mentor QA team members and ensure adherence to QA standards and best practices.

·         Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives.

Required Skills

·         QA/Test Management experience with strong leadership capabilities.

·         Hands-on experience with Oracle Field Service Management (FSM) / Oracle Fusion Field Service – CX

·         Strong knowledge of Manual Testing and Test Management processes.

·         Experience in Functional, Integration, Regression, and UAT testing.

·         Experience with Agile/Scrum methodologies.

·         Strong understanding of field service operations, scheduling, dispatch, and mobility workflows.

·         Experience with Jira, HP ALM, Azure DevOps, or similar QA tools.

·         Strong communication and stakeholder management skills.

Preferred Skills

·         Experience in Utilities, Energy, or Enterprise Customer Service environments.

·         Exposure to API testing tools such as Postman or SOAP UI.

·         Knowledge of automation testing frameworks is a plus.

·         Experience working in large-scale enterprise transformation programs.