Telecommunications SpecialistOverviewTEKsystems is seeking a Telecommunications Specialist to support a large-scale enterprise initiative converting legacy POTS lines to VOIP across multiple locations. This role will provide day-to-day telecom support, coordinate installations, and ensure reliable voice and connectivity services throughout the duration of the project.
This is a long-term contract supporting a highly visible transformation effort.
Key Responsibilities- Support and manage enterprise telecommunications systems including:
- Voice (VOIP & SIP)
- POTS lines (conversion focus)
- Cellular mobility
- Internet connectivity and circuits
- Coordinate telecom installations, upgrades, disconnects, and decommissioning
- Assist with telecom service requests (moves, adds, changes, disconnects)
- Troubleshoot telecom issues and coordinate resolution with carriers/vendors
- Maintain telecom inventory, documentation, and asset tracking
- Support cellular device management (activations, upgrades, troubleshooting)
- Partner with field technicians, internal IT teams, and vendors on projects
- Assist with telecom billing review and invoice processing
- Maintain accurate records for:
- Circuits
- Phone numbers
- Carrier details
- Support site openings, relocations, and decommission activities
- Escalate complex issues as needed
- Participate in occasional after-hours support
Required Skills- Telecommunications systems support
- VOIP and phone systems
- Experience with POTS lines and conversions
- Telecom infrastructure and circuit knowledge
- Troubleshooting telecom and voice issues
Preferred Qualifications- Working knowledge of telecom/network infrastructure
- Ability to explain technical telecom concepts to non-technical audiences
- Strong communication skills (written and verbal)
- Experience with telecom billing and vendor management
- Experience supporting:
- New site builds
- Refurbishments
- Circuit and phone line provisioning
- Familiarity with tools such as:
- ServiceNow (preferred)
- JIRA (preferred)
- Experience with structured cabling (Cat5/Cat6, copper) is a plus
Additional Details- Contract Length: 6 months to start - is expected to extend
- Work Environment: Multi-site enterprise support
- Schedule: Standard business hours with occasional after-hours support
Ideal Candidate- Strong telecom foundation with hands-on VOIP and legacy system experience
- Organized and detail-oriented with inventory and documentation
- Comfortable working across teams, vendors, and business units
- Able to manage multiple requests and priorities in a fast-paced environment
Job Type & LocationThis is a Contract position based out of Knoxville, TN.
Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Knoxville,TN.
Application DeadlineThis position is anticipated to close on Jun 3, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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