WDVA Technology Business Manager, Full-Time Permanent, Central Office, Olympia

Salary : $92,760.00 - $121,692.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2026-04438
Department: Dept. of Veterans Affairs
Division: Central Office Admin Support Services
Opening Date: 05/28/2026
Closing Date: 6/10/2026 11:59 PM Pacific

Description
Technology Business Manager
Full-Time - Permanent
Olympia Central Office

The Washington State Department of Veterans Affairs is seeking a strategic and detail-oriented Technology Business Manager to join our IT Division. This position plays a key role in helping WDVA make informed, transparent, and sustainable technology decisions.

Reporting to the Chief Information Officer, the Technology Business Manager leads core business functions for the IT Division, including Technology Business Management, IT financial transparency, contract and vendor management, technology asset lifecycle planning, large technology procurements, staff supervision, and portfolio support. This position helps connect technology spending, business needs, compliance requirements, procurement strategy, and long-term planning so agency leaders can better understand what we are buying, why we are buying it, and how those investments support WDVA's mission of Serving Those Who Served.

This position supervises one staff member and is responsible for setting expectations, assigning work, coaching performance, supporting professional development, and ensuring assigned IT business operations work is completed accurately and on time.

This position also serves as the Contract Manager/Monitor for approximately 40 IT contracts, including hardware, software, SaaS/subscription services, maintenance agreements, and professional services. The position ensures vendor performance, deliverables, invoice accuracy, compliance, renewals, amendments, procurements, and lifecycle planning are actively managed.

For major technology purchases, this position leads the IT Division's procurement planning and coordination. This includes helping develop requirements, supporting market research, coordinating with Procurement and program areas, leading IT's role in RFPs and other formal solicitations, supporting evaluations, managing procurement timelines, and ensuring technology purchases are aligned with agency needs, budget realities, statewide requirements, security expectations, and long-term support considerations.

The Technology Business Manager also serves as WDVA's lead for engagement with the statewide WaTech Technology Business Management program and helps ensure the agency's IT spending, reporting, and investment practices align with statewide expectations, policies, standards, and processes.

What You'll Do

In this role, you will:

• Lead WDVA's Technology Business Management program and serve as the agency's primary liaison with WaTech TBM.
• Supervise one staff member, including assigning work, setting expectations, providing coaching, supporting performance, and helping ensure quality and timeliness of work.
• Lead IT's role in major technology procurements, including RFPs, large renewals, major software selections, and enterprise technology purchases.
• Coordinate with Procurement, Finance, Budget, program areas, and IT leadership to plan technology purchases, develop requirements, manage timelines, and support vendor selection.
• Help ensure technology purchases are reviewed for cost, business need, security, accessibility, contract terms, lifecycle support, implementation impacts, and long-term sustainability.
• Build and maintain internal TBM governance, including program documentation, roles and responsibilities, reporting cadence, and escalation paths.
• Manage IT contract monitoring, vendor performance, renewals, amendments, procurements, invoice review, and lifecycle planning.
• Maintain and improve the agency's IT cost model, including allocation rules, shared cost treatment, taxonomy mapping, and data-quality checks.
• Collect, validate, clean, and organize IT financial, labor, contract, procurement, and service data for internal and statewide reporting.
• Translate complex technology, financial, contract, and procurement information into plain-language reports, briefings, and recommendations for agency leaders.
• Support budget development, decision packages, portfolio planning, and investment decisions with reliable data and clear analysis.
• Identify opportunities to improve IT financial transparency, contract management, procurement planning, cost modeling, reporting, and long-term technology planning.

What We're Looking For

We are looking for someone who can work across technology, finance, contracts, procurement, policy, supervision, and executive decision-making. A strong candidate will be comfortable leading structured processes, working with detailed data, asking good questions, building clarity where requirements are still developing, supporting staff, and explaining technical or financial information in a way that helps leaders make decisions.

The ideal candidate will bring a mix of IT experience, financial or budget understanding, contract/vendor management skill, procurement coordination experience, data analysis capability, staff leadership, and strong communication. Prior experience with Technology Business Management, Apptio, Washington State budgeting, IT contracts, RFPs, large technology purchases, staff supervision, or enterprise reporting is helpful, but the most important qualities are sound judgment, follow-through, attention to detail, and the ability to build effective working relationships across organizational boundaries.

Why This Role Matters

WDVA relies on technology to support veterans, families, residents, staff, and critical agency operations across the state. This position helps ensure the IT Division manages its resources responsibly, plans ahead, buys technology thoughtfully, supports staff effectively, meets statewide expectations, and provides agency leaders with the information they need to make smart technology decisions.

If you are interested in public service, technology planning, financial transparency, procurement strategy, staff leadership, and helping an agency strengthen how it manages IT investments, we encourage you to apply.

Please note: The work schedule will be 8:00 am to 5:00 pm, Monday through Friday, but some evening and weekend work may be required. An alternative work schedule and hybrid telework may be authorized based on mission requirements.

*This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

Here at the , we are passionate about our mission of "Serving Those Who Served." As a national leader in our advocacy for nearly 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star.

Duties
Some of what you'll do:

Coordinate, supervise and administer all activities related to technology business management within the IT program.

• TBM program ownership and governance
  -Serve as the agency TBM program lead and primary liaison to WaTech/OCIO TBM.
  -Establish and run internal TBM governance (cadence, decision rights, escalation path).
  -Coordinate with Finance/Budget, Procurement, HR/payroll, and IT leadership to align on cost treatment and reporting expectations.
  -Maintain TBM program documentation (charter, RACI, procedures, calendar, definitions).
• Cost model design and upkeep
  -Own the agency's TBM cost model approach (what gets mapped, what allocation rules are used, how often updated).
  -Define and maintain allocation drivers for shared costs (e.g., distributed infrastructure, licenses, network, security tools).
  -Ensure consistent treatment of common gray areas (shared services, pass-through charges, projects vs ops, capitalization impacts if relevant).
  -Identify "unmapped" spend/labor and drive fixes.
• Data acquisition and data quality management
  -Collect and validate required datasets (labor, non-labor spend, interagency charges, etc.)
  -Perform data cleansing, normalization, and transformation needed for TBM submissions and internal reporting.
  -Implement data-quality checks (completeness, duplication, correct coding, variance thresholds, audit trails).

• Taxonomy mapping and coding standards
  -Map agency expenses and labor to TBM taxonomy (cost pools, IT resource towers/subtowers).
  -Create and maintain a "crosswalk" between: agency chart of accounts / object codes / cost centers, labor categories (positions, org units), TBM towers and cost pools.
  -Train/support staff responsible for coding time or costs so inputs improve over time.
  -Periodically review and update mappings as org structure, vendors, and services change.
• TBM tool administration and reporting
  -Manage access, roles, and configurations in the TBM reporting platform (as allowed).
  -Produce standard program outputs and recurring reports for WaTech/OCIO requirements.
  -Build internal executive views: IT spend by tower, trends, unit costs, run/grow/transform (if used), variances, and key drivers.
  -Support "what-if" modeling for investment decisions (e.g., modernization impacts to tower costs).
• Stakeholder engagement and storytelling
  -Translate TBM outputs into plain language for executives and business partners ("what are we buying, why, and what's driving cost?").
  -Prepare briefings for the CIO/CFO/Deputy Director/Director (monthly/quarterly).
  -Support budget development and decision packages with TBM-backed cost justification.
  -Partner with service owners to link cost to performance/consumption where feasible (tickets, devices, users, bandwidth, cloud usage, etc.).
• Compliance, auditability, and continuous improvement
  -Maintain evidence and audit trails for mappings, allocation rules, and reconciliations.
  -Ensure alignment with WaTech policy/standards and agency internal controls.
  -Identify improvement opportunities: better cost drivers, better labor coding practices, deeper app/service costing, improved automation.
  -Track TBM maturity and lead the roadmap to "next level" capabilities (e.g., application TCO, business capability mapping).
• Establishes a working relationship with the enterprise TBM program office.

*For full list of duties, it is highly recommended to request a copy of the full Position Description*

Qualifications
Required Qualifications:

• 11 years of full-time work experience in Information Technology with IT professional experience. OR
• Associates Degree and 9 years of *IT relative experience, OR
• Bachelor's Degree in Information Technology, Computer Science, or relatable degree, and 7 years of *IT relative experience, OR
• Master's Degree in Information Technology, Computer Science, or relatable degree, and 5 years of *IT relative experience.

AND

• Five years of experience in IT management and/or governmental IT budgeting/accounting.
• Five years of experience performing advanced system management and integration of disparate data sets.

Please note: *IT relative experience includes consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing projects, providing customer or technical support in information technology; or administering and supervising/leading staff who performed work in any of these information technology disciplines.

• Must be proficient in the English language.
• Agency Required Competencies for all positions:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Preferred certifications in ITIL, Project Management, Change Management, Business Analysis, CPA, PGMP, PFMP, or PMP certification.
• Prior experience with Technology Business Management (TBM)
• CPA, MPA, or, MBA with a focus on Information Technology, Budget and/or Accounting.
• Professional experience navigating the WA State budget development and legislative processes and procedures.
• Experience with Apptio data mapping and reporting.
• Professional experience using WA State financial applications, including AFRS, SAP, and Enterprise Reporting.

Special requirements:

• Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Must maintain regular and reliable attendance and be willing to work as needed.
• Must successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service, and other required training.
• Must become familiar and comply with all DVA policies and procedures and Collective Bargaining Agreements as applicable.
• Must sign the confidentiality statement for all employees.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

Supplemental Information
Check out this awesome video to see what it is like to work for the WDVA!

Application Process:

The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

• This position is Non-Represented.

Diversity, Equity, and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency's greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call . TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency please contact us at
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

Do you have 11 years of full-time work experience in Information Technology with IT professional experience,ORan Associates Degree and 9 years of *IT relative experience, OR a Bachelor's Degree in Information Technology, Computer Science, or relatable degree, and 7 years of *IT relative experience, ORa Master's Degree in Information Technology, Computer Science, or relatable degree, and 5 years of *IT relative experience?

• Yes, I attest I have 11 years of full-time work experience in Information Technology with IT professional experience.
• Yes, I attest I have an Associates Degree and 9 years of *IT relative experience.
• Yes, I attest I have a Bachelor's Degree in Information Technology, Computer Science, or relatable degree, and 7 years of *IT relative experience
• Yes, I attest I have a Master's Degree in Information Technology, Computer Science, or relatable degree, and 5 years of *IT relative experience.
• No

02

Do you have 5 years of experience in IT management and/or governmental IT budgeting/accounting?

• Yes, I attest I have 5 years of experience in IT management and/or governmental IT budgeting/accounting.
• No

03

Do you have 5 years of experience performing advanced system management and integration of disparate data sets.

• Yes, I attest 5 years of experience performing advanced system management and integration of disparate data sets.
• No

Required Question