MDM Product Owner - C2H (Remote)

Title: MDM Product Owner

Location: 100% Remote
Contract to Hire Opportunity

MDM Engineering & Operations Manager (Customer Mastering)

Role Overview: The MDM Engineering & Operations Manager is a hands-on leadership role responsible for the design, deployment, administration, and day-to-day operation of the enterprise Customer Master Data Management capability using Profisee.
This role owns both the technical engineering and operational execution of customer mastering ensuring high-quality, trusted golden records that reliably support analytics, reporting, downstream applications, and regulatory use cases. You will lead a small team of MDM engineers and operations analysts while working closely with Data Governance, Engineering, Privacy, and Business stakeholders.
Key Responsibilities
MDM Solution Design & Architecture

• Design and evolve the Customer MDM solution using Profisee, aligned to enterprise data architecture standards
• Define entity models, attributes, hierarchies, and relationships for customer mastering
• Design match/merge rules, survivorship logic, and golden record strategies
• Establish publishing patterns to downstream systems (analytics, CRM, operational platforms)
• Ensure alignment with data governance standards, privacy requirements, and security controls

Platform Deployment & Administration

• Own Profisee platform configuration, environment management, and release lifecycle
• Administer models, rules, workflows, jobs, and integrations within Profisee
• Manage platform upgrades, patches, and configuration changes
• Partner with infrastructure and cloud teams to ensure availability, performance, and scalability

MDM Operations & Run-the-Business

• Lead day-to-day MDM operations including job monitoring, incident resolution, and defect management
• Establish SLAs for data latency, data quality, and operational reliability
• Oversee onboarding of new source systems and incremental domain enhancements
• Manage data corrections, reprocessing, and complex break/fix scenarios

Data Quality & Stewardship Enablement

• Partner with Data Governance and Stewardship teams to operationalize quality rules and exception handling
• Enable stewardship workflows for review, remediation, and approvals
• Support root cause analysis for data quality issues impacting customer records
• Ensure transparency and traceability of mastering decisions

Integration & Engineering Leadership

• Oversee development of source and downstream integrations (APIs, pipelines, ETL/ELT)
• Ensure performant, reliable data ingestion and publishing
• Lead performance tuning of matching, survivorship, and processing logic
• Provide technical leadership and mentorship to MDM engineers and analysts

Required Qualifications

• 6 10 years of experience in Master Data Management, data engineering, or data platform operations
• Hands-on experience designing and operating Customer MDM solutions
• Direct experience implementing or administering Profisee (or comparable MDM platforms)
• Strong understanding of entity modeling, match/merge logic, survivorship, and publishing patterns
• Experience managing small technical teams and operational workloads

Preferred Qualifications

• Experience mastering customer data in regulated industries (financial services, healthcare, insurance)
• Familiarity with cloud-native data stacks (Azure, Databricks, Snowflake, modern BI tools)
• Understanding of privacy concepts (PII, consent, retention, minimization) as they relate to MDM
• Experience partnering with Data Governance, Privacy, and Security functions
• Exposure to Agile delivery and product-oriented data teams

What Success Looks Like

• Customer golden records are accurate, trusted, and consistently consumed downstream
• Match and survivorship logic is transparent, explainable, and well-governed
• MDM operations are stable, monitored, and continuously improving
• New sources and enhancements are onboarded predictably and safely
• The MDM platform scales with business growth without increasing risk or manual effort

Why This Role Matters

• Customer MDM is foundational to analytics trust, customer experience, regulatory reporting, and operational efficiency. This role ensures that mastering is not just implemented but engineered, operated, and sustained as a world-class enterprise capability.