SAP S/4HANA EWM & TM AMS Lead

Job Title: SAP S/4HANA EWM & TM AMS Lead

Location Raritan or Titusville, NJ (Onsite / Hybrid initial onsite expectation)

Duration: 1 year+ (starting May, with possible extension)

Role Overview

We are looking for an experienced SAP EWM & TM AMS Lead to manage and drive Application Management Services (AMS) delivery within an S/4HANA program.

This is a client-facing leadership role requiring strong expertise in logistics modules, incident management, and stakeholder coordination. The candidate will work closely with business users, IT teams, system integrators, and transition vendors to ensure seamless operations and issue resolution.

Key Responsibilities

Lead EWM (Extended Warehouse Management) and TM (Transportation Management) AMS delivery workstreams within S/4HANA

Drive triaging, analysis, and resolution of production incidents and defects

Manage AMS deliverables ensuring adherence to SLAs and KPIs

Oversee and improve:

Incident Management

Problem Management

Change Management

Collaborate with business stakeholders, IT teams, System Integrators (SI), and transition vendors

Ensure timely and high-quality resolution of production issues

Provide regular status updates and reporting to stakeholders

Identify root causes and drive continuous improvement initiatives

Act as the primary point of contact for logistics AMS delivery

Required Skills & Qualifications

Strong hands-on experience in SAP S/4HANA EWM and TM modules

Proven experience leading AMS delivery in logistics domain

Expertise in incident triaging, defect management, and SLA-driven support environments

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Excellent communication and stakeholder management skills

Ability to work in a client-facing, onsite environment

Experience coordinating with multiple vendors (SI, transition teams, etc.)

Preferred Qualifications

Experience in pharma or life sciences domain (nice to have)

Prior experience working with large enterprise clients like Johnson & Johnson

Exposure to global AMS delivery models

Work Model

Initial onsite presence required at client location (Raritan or Titusville, NJ)

Hybrid flexibility may be available after initial phase