Model N (Revenue Management / Pricing & Contracting)

This aligns with AMS/support models typically used in Life Sciences programs (Run & Maintain, SLA-driven operations, continuous improvement)

Key Responsibilities

1. Application Support & Maintenance

• Provide L2/L3 support for Model N modules (Pricing, Rebates, Contracts, Chargebacks).
• Analyze, triage, and resolve incidents, service requests, and defects within SLA timelines.
• Perform root cause analysis (RCA) and implement preventive fixes.
• Manage batch jobs, data issues, and interface failures.

2. Techno-Functional Analysis

• Understand business processes (Commercial Ops, Pricing, Contracting, GTN).
• Translate business requirements into functional and technical specifications.
• Perform configuration, data validation, and impact analysis for enhancements.
• Work with offshore/onshore teams for resolution and delivery.

3. Stakeholder & Vendor Collaboration

• Act as liaison between business users, IT teams, and Model N/vendor teams.
• Facilitate requirement discussions, defect triage calls, and release planning.
• Ensure alignment with business priorities and compliance needs.

4. Data & Reporting

• Support data reconciliation, validation, and reporting in Model N.
• Work on SQL queries, data fixes, and reporting tools (Power BI/Spotfire if needed).
• Assist with financial metrics such as rebates, chargebacks, and contract performance.

5. Release & Change Management

• Participate in release cycles, testing (SIT/UAT), and deployment activities.
• Support regression testing and automation efforts.
• Maintain documentation, knowledge base, SOPs.

6. Compliance & Life Sciences Context

• Ensure adherence to regulatory and compliance standards (e.g., GxP, SOX where applicable).
• Support audit readiness and documentation for validated systems.
• Work within controlled environments involving commercial/pharma operations.

Required Skills & Experience

Experience

• 10 years of IT experience in Life Sciences / Pharma domain
• Hands-on experience in Model N (Revenue Management, Flex, or similar)
• Experience in Application Support / AMS model

Functional Skills

• Strong understanding of:
  • Pricing & Contracting
  • Rebates / Chargebacks
  • Gross-to-Net (GTN) processes
• Knowledge of pharma commercial operations

Technical Skills

• Interface & integration understanding (ETL, APIs)
• Tools: Jira, ServiceNow, ALM for incident/change tracking

Soft Skills

• Strong communication and client-facing skills
• Ability to work in global delivery model (onsite offshore coordination)
• Problem-solving mindset with attention to detail