Product Specialist Customer Operations

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Product Specialist Customer Operations.

Job Description:

Job Title: Product Specialist Customer Operations

Job Type: Contract

Job Location: Remote

Work Schedule: Remote

Pay Rate: $57.14 Based on experience

We consider businesses our customers on Company, as they play a big role in providing the content that helps people discover and save the things they love. We re looking for a motivated self-starter to join our Customer Operations team and help our global advertisers, big and small, get discovered by millions of people looking for inspiration. Measurement of advertiser performance is an important area for Client and our ability to measure and report on advertiser performance is key to demonstrating value for the company. The product specialist will own all aspects of measurement - first party data, data processing, internal and external reporting, and partnerships with 3rd parties for data ingestion.

You ll work directly with our advertisers to answer questions, solve problems, and you ll take the insights you gain to our product and engineering teams to help make company even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product.

What you ll do:

Support advertisers with solutions to unblock issues with company s business products suite

Own the end-to-end support experience for your assigned product(s)

Represent the voice of the customer and develop insights to improve user experience

Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement

Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success. Provide documentation and technical guidance to ensure the technical success of clients integrations.

Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy

Responsible for ticket quality within product area, managing internal and external Help Centers, and providing ongoing education within Customer Ops

What we re looking for:

BS/BA degree or 5+ years of experience required

5+ years of online advertising experience preferably in the measurement space.

3+ years of experience working with SQL, HTML, CSS, and JavaScript.

Experience with Google Analytics, MMP s, Python, Tableau, and Salesforce

Experience working with, presenting to, and managing external partners/customers.

Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry.

Ability to manage multiple projects concurrently.

Experience leading and owning cross functional projects (ie PM, ENG, Sales) that improve user experience or solve a problem within workflows tooling or user support.

Experience advocating, negotiating and driving results with the ability to comfortably interact with cross-functional partners, sales and clients.

Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking, APIs) for business customers with a client service mindset

Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions

This role may require occasional weekend coverage and participation in an on-call rotation as needed.

What will the employee s main responsibilities be? How will this employee spend their time?

1. Support advertisers with solutions to unblock issues with company s business products suite

2. Own the end-to-end support experience for your assigned product(s)

3. Represent the voice of the customer and develop insights to improve user experience

4. Identify product limitations, features and perform data analysis to size, prioritize and shape business cases for product and sales process enhancement

5. Partner with product and engineering teams to facilitate successful execution of product launches, regress bugs and develop localized product strategy

6. Responsible for ticket quality within product area, managing internal and external Help Centers, and providing ongoing education within Customer Ops

7. Responsible for working on activating and scaling technical products in partnership with product, engineering, PMM and sales teams.

8. Develop recommendations and implement systematic improvements to enable increased scale of product activation, product adoption, and revenue

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Raghav Pradhan ( / ) for more details.