MSP Technical Support Team Lead

Duluth, GA, US • Posted 14 days ago • Updated 8 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Managed Services
  • Technical Support
  • IT Management
  • Tier 1
  • Tier 2
  • Migration
  • Network Engineering
  • Team Leadership
  • Mentorship
  • Technical Direction
  • MSP
  • Tier 3
  • Microsoft Operating Systems
  • Microsoft Windows Server
  • Active Directory
  • Microsoft Office
  • Microsoft Azure
  • Computer Networking
  • Dragon NaturallySpeaking
  • DNS
  • DHCP
  • Virtual Private Network
  • Firewall
  • Customer Facing
  • Communication
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy

Summary

IDR is seeking a MSP Technical Support Team Lead to join one of our top clients for an opportunity in Duluth. This role involves supporting complex IT infrastructures within a managed services environment, providing escalated technical support, technical leadership, and guidance to other engineers. The ideal candidate has strong MSP experience, advanced technical expertise, and the ability to lead troubleshooting efforts and critical infrastructure projects.

Position Overview for the Team Lead:
  • Serve as the highest-level technical escalation for complex infrastructure issues.
  • Design, implement, and support Windows Server and Microsoft 365 environments.
  • Provide technical direction and mentorship to Tier 1 and Tier 2 engineers.
  • Lead infrastructure projects and migrations.
  • Work directly with clients and participate in on-call rotations to ensure system stability.
  • Support Azure & Entra ID administration, network engineering, and security efforts.

Requirements for the Team Lead:
  • Experience leading, mentoring, or providing technical direction to other engineers.
  • 5+ years in an MSP environment.
  • Proven Tier 3 or lead-level engineering experience.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, and Azure.
  • Extensive experience with networking technologies including DNS, DHCP, VPNs, and firewalls.
  • Proven ability to handle high-level escalations and complex infrastructure issues.
  • Excellent customer-facing communication skills.

What\'s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

#LI-Onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Infrastructure Engineer, Location: Duluth, GA - 30095
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 604171839
  • Posted 14 days ago
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