Tier 2 Support Specialist
Hybrid in Alexandria, LA, US • Posted 11 days ago • Updated 2 days ago
Oxford Global Resources
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Job Details
Skills
- Active Directory
- Allen-Bradley
- Augmented Reality
- Cabling
- Cisco
- Computer Hardware
- Dell
- Firewall
- Fortinet
- Group Policy
- HMIS
- IOS Development
- Interfaces
- Management
- Manufacturing
- Master Data Management
- Microsoft
- Microsoft Windows
- Mobile Device Management
- Mobile Devices
- Network
- Palo Alto
- Routing
- Server Administration
- Servers
- Switches
- System Administration
- Technical Support
- Tier 1
- Tier 2
Summary
***MUST: Be willing to Travel, MUST be willing to be onsite 5 days a week***
Tier 2 IT/OT Support Specialist
Location: Alexandria LA
Duration: 6 months contract to hire
Job Description:
Our client in manufacturing is seeking a skilled Tier 2 IT/OT Support Specialist to act as a critical bridge between IT and Operational Technology (OT). This role is not entry-level (Tier 1); it requires a proactive, hands-on professional comfortable with both server room hardware (racking/stacking, cabling) and network device configuration (switches, firewalls). This resource will support the corporate IT environment (primarily Dell/Windows) and the industrial side, managing Allen-Bradley PLCs and Palo Alto firewalls. Regional travel to Hope AR and Diboll TX is required (plus gas/mileage).
Key Responsibilities:
- Infrastructure & Hardware: Perform racking, stacking, and cable management in network racks based on server team specifications
- Networking & Configuration: Configure and maintain network devices (switches, firewalls), experience with Palo Alto firewalls on the OT side is necessary
- OT/Industrial Support: Install, troubleshoot, and support OT equipment, including Allen-Bradley PLCs (Programmable Logic Controllers) and HMIs (Human-Machine Interfaces)
- Systems Administration: Manage Windows servers, including imaging, patching, and troubleshooting
- User Support & AD: Perform Tier 2 desktop/network troubleshooting and Active Directory tasks (password resets, group policies)
- MDM Management: Manage mobile devices and workstations via Microsoft Intune, with potential transition to JAMF
Must have:
- 2+ years of Tier 2 IT support experience
- Networking Knowledge (Strong routing/switching experience - Fortinet preferred, Cisco is ok)
- Hardware Knowledge (Racking/stacking, cabling, and server maintenance)
- OS/Systems (Windows OS)
- MDM (Intune)
- Active Directory (AD) user/group management
Nice to Have:
- OT Experience (Allen-Bradley PLCs and HMIs or similar)
- Experience with JAMF
- Experience with iOS support
- Dice Id: cxoxpma
- Position Id: 8889131
- Posted 11 days ago
Company Info
Why work with Oxford?
We provide you with the flexibility and support you need to thrive. How? By getting to know you. Our dedicated recruiters will take the time to understand your unique goals and match you with opportunities that support them. At Oxford, we’re all about you.
More about Oxford:
Oxford Global Resources delivers tailored solutions for any technical challenges you face using our partnership-first approach. We specialize in workforce mobilization, digital transformation, and modern enterprise. We are committed to providing you with The Right Talent. Right Now.
In 1984, we started Oxford with a handful of employees in a converted schoolhouse in Reading, Massachusetts. The people that shape our organization are some of the best in the industry. They are dedicated to making an impact and are with you every step of the way. We strive to meet the most pressing needs, solve the most complex problems, and go beyond expectations for our clients and our consultants. Together, we drive great outcomes.
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