Key Responsibilities Support and enhance observability (monitoring, logging, alerting) across production systems Help maintain SLIs/SLOs for key services Participate in evaluating services for production readiness Collaborate with development teams to identify reliability risks and improve system architecture Contribute to automation of operations, including CI/CD pipelines, incident response, and infrastructure provisioning Participate in incident response and on-call rotations for critical services Contribute to post-incident analysis and drive reliability improvements Partner with security, infrastructure, and product teams to support performance, compliance, and operational excellence Must-Haves Willingness to work onsite and participate in a 24/7 on-call rotation as needed 5+ years of experience managing and supporting high-traffic digital platforms Strong experience with CI/CD pipelines and deployment automation Experience with cloud platforms such as AWS and/or Google Cloud Platform Solid scripting skills (e.g., Python, Bash, Groovy) Hands-on experience with observability and monitoring tools like Datadog, New Relic, AppDynamics, or similar Understanding of web, mobile, and OTT architectures Experience supporting large scale websites, Mobile and OTT applications, microservices, APIs, and distributed systems Experience with infrastructure-as-code tools such as Ansible, Terraform, or Chef Familiarity with performance testing tools like JMeter or k6 Hands on experience with debugging tools like Charles Proxy or Fiddler Preferred Qualifications Experience working with CDNs (e.g., Akamai) and reverse proxies (e.g., NGINX, Varnish) Exposure to video streaming platforms and Familiarity with application/infrastructure security controls and best practices Certifications in SRE, DevOps, or Performance Engineering are a plus
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