Business Analyst (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Business Analyst (On-site)

Location: Tallahassee, FL 32301 || Duration: Long-Term

Required Skills and Experience

* Typically has a minimum of three (3) years of relevant technical or business work experience.
* Experience performing business analysis, requirements analysis, process analysis, or related functional procurement evaluations;
* Experience eliciting, gathering, analyzing, documenting, and communicating business processes and system requirements;
* Strong analytical and risk-based problem-solving skills;
* Ability to analyze business processes, identify operational gaps and inefficiencies, and develop practical cost-benefit improvement opportunities;
* Ability to translate end-user friction and field observations into actionable technical specifications and requirements for development teams;
* Strong verbal, written, facilitation, and interpersonal communication skills;
* Ability to work effectively and build consensus with both technical and non-technical stakeholders;
* Ability to act as a strategic bridge between large internal user bases, technical delivery teams, and external vendor partners;
* Ability to balance multiple shifting priorities and drive execution across concurrent operational initiatives;
* Proficiency in developing clear business documentation, process flows, executive presentations, and other analytical procurement deliverables; and
* Capability to work effectively across multiple concurrent projects and navigate changing organizational priorities.

Preferred Skills and Experience

* Experience working in IT governance, demand management, portfolio management, or an enterprise technology procurement environment;
* Experience working with ServiceNow or similar IT management and sourcing platforms;
* Experience supporting technology investment, prioritization, or formal governance deployment decisions;
* Experience working with Project Management, IT Service Management, Enterprise Architecture, Cybersecurity, or Portfolio Management functions;
* Experience facilitating strategic meetings or workshops with business leaders, key stakeholders, and subject matter experts;
* Experience analyzing spend or operational data and developing reports, performance dashboards, or procurement measures;
* Knowledge of business analysis methodologies, process improvement frameworks, Agile, Information Technology Infrastructure Library (ITIL), or related operational practices;
* Experience navigating compliance and delivery parameters in a large, complex, or public-sector organization;
* Experience working within large-scale enterprise system modernization and digital transformation initiatives;
* Familiarity with supporting continuous software deployment lifecycles and phased implementation roll-out strategies;
* Knowledge of public sector operations or offender management/correctional systems;
* Familiarity with change management principles to proactively drive system adoption and digital transformation with field users;
* Demonstrated ability to occasionally lead project sub-teams and mentor or coach junior staff members; and

Primary Responsibilities

* Analyze current-state business processes and identify opportunities for improvement, automation, or technology enablement;
* Facilitate interviews, workshops, and working sessions with business and technical stakeholders;
* Develop process maps, business requirements, functional requirements, use cases, and other supporting documentation;
* Identify gaps, constraints, risks, assumptions, dependencies, and opportunities associated with proposed solutions;
* Help stakeholders distinguish the underlying business need from a requested technology solution; and
* Partner with business stakeholders within a specific business function to align technical solutions with overarching the client strategies.
* Support the intake, analysis, and evaluation of technology demands from across the organization;
* Work with stakeholders to develop clear, complete, and actionable demand information;
* Analyze proposed demands for business value, alignment, scope, cost, resource needs, dependencies, risks, and operational impacts;
* Coordinate with appropriate OIT functions to identify technical, architectural, security, service management, and project considerations;
* Prepare information and analysis to support governance discussions, prioritization, sequencing, and investment decisions; and
* Maintain traceability from business need through demand evaluation and, when applicable, project or service delivery.
* Serve as a trusted liaison between business stakeholders and OIT;
* Facilitate productive conversations among stakeholders with differing priorities, perspectives, and levels of technical knowledge;
* Translate complex business and technical information into clear, concise, and understandable language;
* Build effective working relationships with business leaders, subject matter experts, OIT staff, and project teams;
* Present analysis, findings, and recommendations to a variety of audiences, including leadership; and
* Act as a vital liaison between a massive user base, internal technical teams, and external vendor partners.
* Analyze demand and portfolio information to identify trends, gaps, risks, and procurement opportunities;
* Develop meaningful measures and reporting to improve transparency and support strategic decision-making;
* Help establish and maintain consistent business analysis and demand management practices;
* Identify opportunities to improve processes, tools, documentation, and stakeholder experiences; and
* Contribute to the continual improvement of OIT governance and demand management practices.
* Collaborate with project and technical teams to ensure business requirements are understood and appropriately addressed;
* Participate in solution evaluation, requirements validation, testing, and user acceptance activities as appropriate;
* Review proposed solutions against identified business needs and requirements;
* Support the transition of approved demands into projects, services, or other appropriate delivery paths; and
* Act as an active project team member across multiple concurrent projects, occasionally stepping up to serve as a project leader.

Education

* A bachelors degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Certification

* Business analysis, IT service management, process improvement, or related professional procurement certification (Preferred)
* Possession of business analysis or operational support certifications (e.g., Entry Certificate in Business Analysis [ECBA], Certification of Capability in Business Analysis [CCBA], ITIL Foundation) (Preferred)

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.