Functional Analyst PeopleSoft (Tier-2 Support)

Job Title: Functional Analyst PeopleSoft (Tier-2 Support)
Client: Virginia Port Authority (VPA)
Location: Hampton Roads, VA
Duration: 12 Months

Role Overview

• The Functional Analyst will provide Tier-2 functional support for PeopleSoft applications at the Virginia Port Authority.
• This role serves as the primary liaison between business users and technical teams, ensuring efficient resolution of functional issues, accurate system configuration, and high-quality user support across enterprise applications.

Key Responsibilities

• Analyze, troubleshoot, and resolve Tier-2 functional issues and user inquiries related to PeopleSoft applications
• Provide support for configuration changes, minor enhancements, and functional updates
• Act as a bridge between business stakeholders and technical teams to clarify requirements and solutions
• Document functional requirements, issue root causes, resolutions, and system changes
• Assist with system testing, validation, and user acceptance testing (UAT) activities
• Support end users through issue resolution, guidance, and functional best practices
• Escalate complex or critical issues to Functional Leads or Technical Leads as needed
• Ensure adherence to organizational standards, documentation practices, and change management processes

Required Qualifications

• Minimum 5+ years of PeopleSoft functional support experience
• Strong analytical, problem-solving, documentation, and communication skills
• Hands-on experience supporting PeopleSoft FSCM and/or SCM modules
• Proven ability to work effectively with both business users and technical teams
• Experience in issue tracking, testing coordination, and functional documentation

About Us:
Since 2000, Tri-Force Consulting Services ( has been an MBE/SDB certified IT
Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time
winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the
nation's fastest-growing companies.