Software Guidance & Assistance, Inc., (SGA), is searching for a
Research Program Manager for a
contract assignment with one of our premier SaaS clients in San Francisco, CA.
The Design Research & Strategy (ADRS) team is seeking a Program Manager to support the execution of key operational and cross-functional initiatives across the organization. This is a contract role focused on improving visibility, coordination, and consistency across ADRS, while supporting efforts that connect our research to adjacent teams. The role will help bring structure to ongoing work, ensuring that priorities are tracked, communicated, and delivered effectively. This is a strong fit for someone who is highly organized, detail-oriented, and comfortable working across multiple stakeholders to keep work moving forward in a dynamic environment.
Responsibilities: - Program Coordination & Execution Support (40%)
- Support the coordination of cross-functional initiatives involving ADRS and partner teams
- Track milestones, deliverables, and timelines across multiple workstreams
- Help maintain program plans, status updates, and documentation
- Identify risks or blockers and escalate to appropriate stakeholders
- Ensure follow-ups and next steps are clearly captured and executed
- Insight Delivery & Stakeholder Coordination (20%)
- Support the coordination of how research insights and outputs are shared across teams
- Help ensure materials are prepared, reviewed, and delivered on time
- Track engagement and feedback from stakeholders where appropriate
- Thought Leadership & Content Pipeline Support (15%)
- Assist in managing the pipeline of ADRS thought pieces and POVs
- Coordinate timelines, contributors, and review cycles
- Help ensure content is organized and shared according to plan
- Standardization & Quality Support (10%)
- Support efforts to maintain consistency across ADRS processes and outputs
- Help track adoption of standards and quality benchmarks
- Assist in documenting processes and identifying areas for improvement
- Case Study Development & Knowledge Management (10%)
- Coordinate the development of ADRS case studies, including tracking progress and approvals
- Support the organization and maintenance of a structured case study repository
- Ensure materials are accessible and up to date
- General Operational Support (5%)
- Maintain team artifacts such as distribution lists and shared resources
- Provide ad hoc coordination support for team and leadership initiatives as needed
Required Skills: - 3-5 years of experience in program coordination, operations, or project support roles
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and timelines simultaneously
- Comfort working with cross-functional stakeholders and following up on deliverables
- Clear written and verbal communication skills
- Familiarity with tools such as SharePoint, Confluence, Teams, Excel, and PowerPoint
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-JG1
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