Sr Manager, IT Onsite

Location(s)
Dallas, Texas

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

We are seeking a highly motivated and experienced Sr. Manager, IT On-Site to lead day-to-day IT operations across multiple business locations within our large-scale P&C and Life insurance organization. This role ensures consistent, high-quality IT service delivery, manages a team of on-site IT professionals, and collaborates closely with enterprise infrastructure, applications, and security teams.

The ideal candidate brings hands-on, deep experience in enterprise IT operations within regulated environments and demonstrates a proactive, data-driven approach to service improvement. This includes identifying root causes of recurring incidents, driving automation and self-service capabilities, and reducing ticket volumes through continuous process optimization.

Position Responsibilities:

IT Operations Leadership

• Manage all aspects of on-site IT services and support across assigned office locations, ensuring reliable, secure, and responsive IT environments.
• Monitor and maintain end-user systems, desktop infrastructure, network connectivity, printing, and audio/visual conference room equipment.
• Ensure proper handling and escalation of incidents, requests, and problems, meeting or exceeding service level targets.
• Commitment to establishing standardized operating procedures across locations.

Team Management

• Supervise, coach, and develop a geographically distributed team of IT support staff and technicians.
• Set clear performance goals, provide feedback, and foster a culture of accountability and continuous improvement.
• Coordinate staff scheduling and coverage across business hours and special events.

Project & Deployment Support

• Oversee and coordinate on-site support for system rollouts, upgrades, patching, office moves, and technology refresh initiatives.
• Partner with enterprise IT teams on broader infrastructure, security, and application initiatives that impact supported locations.

Vendor & Asset Management

• Manage relationships with regional and local IT vendors, service providers, and equipment suppliers.
• Oversee IT asset inventory, procurement, and lifecycle management across supported sites.

Compliance & Security

• Ensure compliance with company security policies, regulatory standards (e.g., NAIC, SOX, HIPAA), and audit requirements.
• Participate in disaster recovery and business continuity planning and testing.

Customer Service & Communication

• Serve as the primary IT point of contact for local site leaders and business units.
• Communicate IT status, changes, and impacts clearly and proactively to stakeholders.

Position Qualifications:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• At least 7 years of experience in IT operations or infrastructure support
• Minimum of 3 years in a supervisory or management role.
• Experience supporting multiple business locations within a large enterprise, preferably in the insurance or financial services industry.

Technical Competencies

• Strong working knowledge of:
  • Windows enterprise environments (Windows 11)
  • Endpoint management (SCCM, Intune, Autopilot)
  • Identity & access management (Active Directory, Azure AD)
  • ITSM platforms (ServiceNow or equivalent)
  • Microsoft 365 and Azure services

• Familiarity with legacy systems such as:
  • AS/400
  • mainframe terminals
  • insurance-specific platforms are a plus.

• Exposure to cloud-based services (Microsoft 365, Azure), endpoint management, AI and security tools.
• Familiarity with Remote Tool technologies (e.g., Beyond Trust, Remote Assist).

Leadership Skills

• Proven ability to lead and develop a geographically dispersed team.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple competing priorities in a dynamic, regulated environment.

Preferred Certifications

• ITIL Foundation (or higher)
• CompTIA A+, Network+, or Microsoft certifications
• Project management certification (e.g., PMP, Scrum Master) is a plus

Travel Requirements

• Up to 25-30% regional travel between company sites.
• Works onsite at our Richardson, TX office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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