Network Analyst II

Jackson, MS, US • Posted 4 days ago • Updated 10 hours ago
Full Time
On-site
USD 26.50 per hour
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Network Support
  • Software Implementation
  • Network Administration
  • CompTIA
  • Network+
  • Security+
  • Microsoft Office
  • Network Design
  • Leadership
  • Technical Support
  • Testing
  • Computer Hardware
  • LAN
  • WAN
  • Problem Solving
  • Conflict Resolution
  • User Experience
  • Microsoft Windows
  • Communication
  • Customer Service
  • Help Desk
  • Mentorship
  • Professional Development
  • Laptop
  • IoT
  • Wireless Communication
  • Switches
  • Identity Management
  • Collaboration
  • Cyber Security
  • Research
  • Publications
  • Documentation
  • Emerging Technologies
  • Management
  • Evaluation
  • Network

Summary

NETWORK ANALYST II

QUALIFICATIONS
  • Associate's degree in a relevant technology field strongly preferred.
  • Work experience in a level 1 or 2 technical position responsible for monitoring, testing, and troubleshooting connectivity, hardware and software problems in a Windows environment may be considered in lieu of a degree.
  • At least 1 year of experience managing and leading network support, technology implementation projects, end-user application implementation projects, IT construction and maintenance projects, network configuration projects, or other similar technology projects in an enterprise setting.
  • CompTIA Network+ or CompTIA Security+ required. Applicants without the required certification must obtain one certification within one year of hire.
  • Microsoft 365 Fundamentals certification required. Applicants without the required Microsoft 365 Fundamentals certification must obtain it or higher within one year of hire.
  • Understanding of advanced network infrastructure concepts and security practices.
  • Leadership experience and advanced problem-solving skills.
  • Excellent communication skills and the ability to mentor junior staff.
  • Work experience with advanced end-user support, advanced monitoring, testing, and troubleshooting hardware and software problems pertaining to the LAN and WAN.
  • Extensive experience problem solving and resolving device and network issues that negatively impact end-user experience.
  • Experience in Windows computer installations, management, and configuration.
  • Ability to work independently and prioritize tasks effectively.
  • Good communication and customer service skills.

REPORTS TO

Help Desk Administrator

ESSENTIAL FUNCTIONS
  • Receive and resolve issues from first level support and escalate if necessary.
  • Lead network improvement projects and strategic initiatives as directed by senior IT staff.
  • Provide second tier support and troubleshooting for more complex network issues.
  • Mentor Network Analyst team members and assist with their professional development.
  • Participate as necessary as part of the District's Cybersecurity team.
  • Assist the Network Analyst and other IT staff with issues related to the installation, configuration, and other technical issues with desktops, laptops, network peripherals and IoT devices.
  • Assist the Network Analyst and other IT staff with issues related to network connectivity issues, including troubleshooting Wi-Fi connectivity and more advanced issues on switches.
  • Assist with the management of District identity management platforms.
  • Collaborate with the network team to address network-related concerns and escalate issues as needed.
  • Participates as necessary as part of the District's Cybersecurity team.
  • Improves technical skills in to solve more complex second tier support issues by reading and researching technical publications.
  • Manage network-related projects as directed by other IT staff members.
  • Develop and update comprehensive network documentation as required.
  • Recommends technical improvements and enhancements to supervisor and other next tier IT staff.
  • Stay current with emerging technologies and best practices in network and device management.
  • Performs other related duties as requested or assigned.
Evaluation
Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of personnel.
Salary Information

Classification:

Network Analyst II

Scale:

Classified

Grade:

I

Days Employed:

230 per school year

Beginning Salary

$26.50 per hour

Overtime:

Non-exempt
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10480394
  • Position Id: 2bc768980f824e9efafb5a7997f6249c
  • Posted 4 days ago
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