Cisco IVR Developer -- New York City, NY

New York, NY, US • Posted 6 days ago • Updated 6 days ago
Contract W2
12 Months
No Travel Required
On-site
$30 - $35/hr
Fitment

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Job Details

Skills

  • CISCO
  • IVR
  • UCCE
  • CVP

Summary

Hi  

Greetings from Smart Folks…!!!

   

My name is Kumar we have a job opportunity for you as Cisco IVR Developer one of our client based at New York City, NY find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to  Or please call me on  to discuss more about this position.  

                                   

Job Title: Cisco IVR Developer

Location: New York City, NY

Duration: Full Time

Start Date: ASAP

 

Job Details:        

 

Mandatory Skills: Interactive Voice Response Development

 

  • 8+ years of strong experience as an IVR Developer with expertise in both application development and production support.
  • Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).
  • Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.
  • Expertise in integrating IVR applications with Java-based backend services and enterprise systems.
  • Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.
  • Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.
  • Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.
  • Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.
  • Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.

 

 

 

 

 

Thank you.

 

Shravan Kumar Kataboina

Team Lead – Talent Acquisition
E-mail:

 

A: 

McKinney, Texas (USA. INDIA. Mexico, UK)

P: 

(+1)  Ext - 104 F: 

 

 

  

Smart Folks Inc (A Certified MBE & WBE): Work with the folks, Who are Smart

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90989779
  • Position Id: 9035415
  • Posted 6 days ago
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Shravankumar Kataboina

Shravankumar Kataboina

Recruiter @ Smart Folks Inc.
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